Asset & Wealth Management Operations - Training Facilitator - Analyst - Bengaluru

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. The advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations, endowments, and corporations and their employees. The consumer business provides digital solutions for customers to better spend, borrow, invest, and save. The growth in Wealth Management is driven by a relentless focus on people, clients, customers, and leading-edge technology, data, and design. Operations is a dynamic, multi-faceted function that partners with all parts of the firm to provide banking, securities, and asset management services globally. Operations also provides essential risk management and controls to preserve and enhance the firm's assets and reputation. It is Operations that develops and manages the processes and controls enabling business flow for every new product launch and trade execution. The firms direct-to-consumer business, Marcus by Goldman Sachs, combines entrepreneurial spirit with over 150 years of experience. Serving millions of customers across multiple products, leveraging innovative design, data, engineering, and core capabilities to provide customers with powerful and transparent tools and products. As a facilitator for the Marcus Call Center, your role involves conducting instructor-led training sessions. Responsibilities include facilitating training designed by Instructional Designers, optimizing training processes, utilizing various learning techniques, supporting participation, managing disruptive behavior, maintaining class rosters and completion reports in the learning management system (LMS), planning and scheduling learning programs, and creating breakout groups. Basic qualifications for this role include excellent communication skills, critical and creative thinking abilities, and effective time management skills. Preferred qualifications include at least 2 years of experience in facilitation and instructional design, familiarity with using and managing an LMS, and prior experience in Call Center and FinTech Services. At Goldman Sachs, diversity and inclusion are crucial, offering numerous growth opportunities for professional and personal development. The firm is committed to providing accommodations for candidates with special needs or disabilities during the recruiting process. To learn more about the culture, benefits, and opportunities at Goldman Sachs, visit GS.com/careers.,