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Channel Manager ( Contact Center Analytics )

Yes Bank

4.0 - 9.0 years

10 - 14 Lacs

Navi mumbai

Work from Office

Job Title :- Channel Manager Grade Senior Manager / AVP Business Unit Spectrum Banking Location Mumbai :- Navi Mumbai Responsibilities • Responsible for all Business Reporting • Profile will be actively tracking P&L, Business Targets, Productivity parameter • Maintain Data marts for each of the programs assigned to derive business insights, efficiencies and furnish it to management for key decision making • Presentation to senior management on various matrices. Responsible to manage all daily outbound dialer activity & inbound service levels across all multi-functional areas. Analyze real time contact center statistics in order to facilitate actions to meet inbound & outbound service level /...

Posted 7 hours ago

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Manager I, WFM

Concentrix

8.0 - 10.0 years

Bengaluru, Karnataka, India

On-site

Job Title: Manager I, WFM Job Description DESIGNATION : WFM, Manager I LOCATION: Bangalore YEARS OF EXPERIENCE : Min experience of 8 years in WFM Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Partner with client team to develop/deploy innovative solutions. Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency. Support/drive transitioning of new clients. Manage all cont...

Posted 3 weeks ago

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