Arcgate is a dynamic and customer-centric organization committed to delivering exceptional support experiences We are currently seeking skilled Non-Voice Customer Support Representatives to join our team and contribute to our commitment to outstanding customer service Key Responsibilities Email and Chat Support Provide top-notch customer support through email and chat channels Effectively communicate with customers, addressing inquiries and concerns in a timely and professional manner Creative Problem-Solving Interpret customer emails and respond in a creative and personalized manner Showcase problem-solving skills to address unique customer needs Billing Inquiries Review, analyze, and respond to customers' billing inquiries accurately and promptly Ensure resolutions align with company policies and customer satisfaction Flexible Shifts Ability to work in flexible shifts will be an added advantage Maintain availability to support customers during peak hours Preferred Skills Written Communication Demonstrate excellent written communication skills Craft responses to customer inquiries with clarity, empathy, and a personalized touch computer Skills Possess solid computer skills, including proficient typing and navigation abilities Utilize technology effectively to enhance customer interactions Platform Proficiency Prior experience with Zendesk and Salesforce is preferred Navigate and utilize these platforms efficiently to streamline customer support processes Qualifications Graduate from an accredited college Proven experience in customer support work via email and chat Familiarity with Zendesk and Salesforce platforms is highly preferred Excellent written communication skills with a keen attention to detail Strong analytical and problem-solving skills Adept at interpreting customer inquiries and providing personalized responses Great computer skills, including efficient typing and navigation If you are ready to contribute your skills to a dynamic BPO environment, click the Apply button below and become an Arcgatian! Apply

Arcgate is a fast-growing team of 2500+ passionate individuals dedicated to data and technology We specialize in providing innovative solutions to some of the most disruptive startups worldwide, assisting them with AI data preparation, Accounts Payable, Data Enrichment, Search Relevance, Content Moderation, Application Development, and Quality Assurance & Testing Trusted by the most forward-thinking companies, we foster partnerships with our clients, leveraging our expertise, best practices, and tools to meet their unique requirements Job Description Arcgate is seeking an experienced Accounts Assistant to join our dynamic team The ideal candidate will have proven working experience as an Accounts Payable Assistant, possessing an understanding of basic bookkeeping and accounts payable principlesdot netSuite and Coupa experience are preferred, along with proficiency in English and MS Excel Attention to detail, accuracy, and strong data entry skills are essential, along with the ability to manage accounting figures and financial records effectively Responsibilities Perform day-to-day invoice booking, ensuring proper quality checks in line with set parameters Facilitate payment of invoices by sending bill reminders and contacting clients as needed Understand expense accounts and cost centers to accurately allocate expenditures Maintain records of all payments and expenditures, including payroll, purchase orders, invoices, and statements Utilize spreadsheets and proprietary software for data management and analysis Requirements Proven working experience as an Accounts Payable Assistant Solid understanding of basic bookkeeping and accounts payable principles Experience with NetSuite and Coupa preferred Proficiency in English and MS Excel High degree of accuracy and attention to detail Strong data entry skills and numerical proficiency Ability to calculate, post, and manage accounting data and financial records Hands-on experience with spreadsheets and proprietary software Why Join Us At Arcgate, you'll have the opportunity to work with incredibly exciting startups and high-growth companies that dream big and move fast Our collaborative approach and client partnerships enable you to make a significant impact while advancing your career in a dynamic and supportive environment We value the trust of our clients deeply and take our responsibility to deliver exceptional service seriously How To Apply If you are ready to contribute your skills to a dynamic BPO environment, click the Apply button below and become an Arcgatian! Apply

Are you a detail-oriented individual with a passion for research, analysis, and decision makingWe are seeking career-driven people to join our skilled Research Analyst team As a Research Analyst, you will be a key player in driving insights and support decision-making processes for our clients Arcgate helps clients with a diverse service portfolio and as a research analyst, you will be helping with different projects including AI data preparation, data solutions, customer onboarding and support, accounting outsourcing, order management, data research, and data visualization for our clients in various industries 100% of our clients are leading startups and tech leaders in the USA market We only work on non-voice processes so spoken English accent is not a requirement Key Responsibilities Operations Meet daily targets in the set time frame while following the project guidelines complete each record with the set quality standard Attend recommended training sessions and take assessments Responsible for functioning as per the project requirement Requirements Bachelors degree from an accredited college Good verbal and written communication skills Previous experience in a BPO or similar industry is an advantage Strong analytical and problem-solving skills Ability to adapt to fast-paced and dynamic work environments Strategic Onboarding with Professional Training Our training initiatives for new hires ensure a structured and effective introduction to the organization's processes, methodologies, and industry best practices Arcgate's Learning and Development (L&D) programs are extensive, covering a wide array of skills relevant to the rapidly evolving landscape These initiatives are tailored to empower employees with the latest industry insights, technological advancements, and professional competencies comprehensive Skill Development through Intensive L&D Programs Meet Key Performance Indicators Quality Assurance: Uphold high-quality standards in all research deliverables Timely Delivery: Meet project deadlines consistently Team Collaboration: Work collaboratively within a team to ensure seamless project execution If you are ready to contribute your skills to a dynamic BPO environment, click the Apply button below and become an Arcgatian! Apply

Arcgate is a dynamic and rapidly growing team of 2500+ people who are deeply passionate about data and technology We specialize in providing comprehensive solutions to some of the most innovative startups globally, spanning areas such as application development, quality engineering, AI data preparation, data enrichment, search relevance, and content moderation Responsibilities Execution of data architecture and data management projects for both new and established data sources Innovate and contribute to the development of clients data platforms using Python Familiarity with transitioning existing data sets and databases to new technology stack is helpful Manage the end-to-end process for data ingestion and publishing Perform data loads and data quality analysis to identify potential errors within the data platform Work closely with operation teams to understand data flow, architecture, and gather functional requirements Qualifications Possess a Bachelors degree in Computer Science, Mathematics, Physics, Engineering, or a related field of study 4+ years of experience in a data production environment, with a focus on adeptly managing vast volumes of intricate data 4+ years of hands-on experience in SQL programming, data architecture, and dimension modeling Expertise in Python programming, showcasing deep knowledge of libraries such as Beautiful Soup, Selenium, Requests, Pandas, data structures, and algorithms Proficiency in crafting efficient, reusable, and modular code In-depth knowledge of the RDBMS with the ability to design and optimize complex SQL queries Relational database experience with MySql, PostGres, Oracle or Snowflake is preferred Expertise in mapping, standardizing, and normalizing data Knowledge of ETL/ELT frameworks and writing pipelines for loading millions of records is helpful Use of version control systems like Git, effectively managing code repositories Strong analytical skills for addressing complex technical challenges, including proficiency in debugging and performance optimization techniques Showcase a thorough understanding of the software development lifecycle, from requirements analysis to testing and deployment Benefits competitive salary package Opportunities for professional growth and advancement Dynamic and collaborative work environment Opportunity to collaborate with state-of-the-art technologies and innovative startups Are you passionate about your Python and Database skills to drive top-notch solutions and thrive in a fast-paced, collaborative environment Click the Apply button below and become an Arcgatian! Apply

We are looking for self-motivated Quality Analysts to join our incredible team Your responsibilities will include monitoring the accuracy of data, reports, and deliverables from the frontline team to ensure it adheres to the project quality standards You will play a critical role in finding areas for improvement and taking corrective measures that will lead to increased customer satisfaction and operational effectiveness at large Key Responsibilities Use score sheets/tools created to conduct quality audits on agent interactions across different channels Measure compliance levels concerning SLAs (service level agreements), policies, procedures, etc Provide feedback to the frontline team to improve their performance and knowledge Analyze quality data for trends or patterns that indicate opportunities for improvement or need corrective actions Take part in the creation and implementation of quality assurance programs aimed at producing and delivering excellent data quality Ensure a proper records maintenance system is put in place to facilitate easy referencing compile reports/dashboards that track quality metrics for communication purposes between clients and internal teams Keep learning through continuous training and stay updated regarding best practices within the industry Qualifications Bachelors degree from an accredited college Minimum of 1-2 years of experience as a Quality Analyst in a similar industry Should possess strong communication skills with an ability to provide effective verbal and written feedback Strong analytical and problem-solving skills Ability to identify and document root causes for quality issues Experience with any quality assurance software or tools is a plus Benefits competitive salary and benefits Opportunity to work in a dynamic and fast-paced environment Be part of a team that is passionate about quality and customer satisfaction Strong analytical and problem-solving skills Career growth and development opportunities If you are ready to contribute your skills to a dynamic BPO environment, click the Apply button below and become an Arcgatian! Apply

Arcgate is a fast-growing team of 2500+ passionate individuals dedicated to solving data and technology problems for our clients We specialize in providing innovative solutions to some of the most disruptive startups worldwide, assisting them with AI Data Preparation, Accounting Tasks, Data Enrichment, Search Relevance, Content Moderation, Application Development, Quality Assurance & Testing and DevOps Services Trusted by the most forward-thinking companies, we foster partnerships with our clients, leveraging our expertise, best practices, and tools to meet their unique requirements Job Description Arcgate is seeking experienced Senior Accounts Assistants to join our dynamic team The ideal candidate will have proven working experience as an Accounts Assistant, possessing strong emphasis on bookkeeping, accounts payable and accounts receivable principlesdot netSuite and Coupa experience are required, along with proficiency in English and MS Excel Attention to detail, accuracy, and strong data entry skills are essential, along with the ability to manage accounting data and financial records effectively Responsibilities Accounts Payable: Perform day-to-day invoice booking, ensuring proper quality checks in line with set parameters Facilitate payment of invoices by sending bill reminders and contacting clients as needed Accounts Receivable: Generate and send invoices to clients, tracking payments received, and following up on overdue accounts Reconciliation: Assist with bank statement reconciliation, and comparing financial records to bank statements to ensure accuracy General Ledger Maintenance: Update and maintain general ledger accounts, and ensure proper classification of transactions Expense Reporting: Compile and process employee expense reports to help ensure compliance with company policies Financial Reporting: Assist in preparing financial statements, balance sheets, and income statements Administrative Support: Assist with other administrative tasks within the accounting department, such as vendor onboarding process, responding to emails etc Requirements Proven working experience as an Accounts Assistant Solid understanding of basic bookkeeping and accounts payable principles Hands-on experience with NetSuite and Coupa is required Proficiency in English and MS Excel High degree of accuracy and attention to detail Strong data entry skills and numerical proficiency Ability to calculate, post, and manage accounting data and financial records Hands-on experience with spreadsheets and proprietary software Why Join Us At Arcgate, you'll have the opportunity to work with incredibly exciting startups and high-growth companies that dream big and move fast Our collaborative approach and client partnerships enable you to make a significant impact while advancing your career in a dynamic and supportive environment We value the trust of our clients deeply and take our responsibility to deliver exceptional service seriously How To Apply If you are ready to contribute your skills to a dynamic BPO environment, click the Apply button below and become an Arcgatian! Apply

2+ yearsexperience in BI Tools like Power BI, Tableau and SAP Power BI Report development Building Analysis Services reporting models Developing visual reports, KPI scorecards, and dashboards using Power BI desktop Connecting data sources, importing data, and transforming data for Business intelligence Analytical thinking for translating data into informative reports and visuals Capable of implementing row-level security on data along with an understanding of application security layer models in Power BI Should have an edge over making DAX queries in Power BI desktop Expert in using advanced-level calculations on the data set Responsible for design methodology and project documentaries Should be able to develop tabular and multidimensional models that are compatible with data warehouse standards Very good communication skills must be able to discuss the requirements effectively with the client teams, and with internal teams Apply

Arcgate is a dynamic and rapidly growing team of 2500+ people who are deeply passionate about data and technology We specialize in providing comprehensive solutions to some of the most innovative startups globally, spanning areas such as application development, quality engineering, AI data preparation, data enrichment, search relevance, and content moderation Responsibilities Execute data architecture and data management projects for both new and established data sources Innovate and contribute to the development of clients data platforms using Java Familiarity with transitioning existing data sets and databases to new technology stack is helpful Manage the end-to-end process for data ingestion and publishing Perform data loads and data quality analysis to identify potential errors within the data platform Work closely with operation teams to understand data flow, architecture, and gather functional requirements Qualifications Possess a Bachelors degree in Computer Science, Mathematics, Physics, Engineering, or a related field of study 4+ years of experience in a data production environment, with a focus on adeptly managing vast volumes of intricate data 4+ years of hands-on experience in SQL programming, data architecture, and dimension modeling Expertise in Java programming, showcasing deep knowledge of libraries such as jsoup, Apache HttpClient, Jackson, data structures, and algorithms Sound knowledge of Object-Oriented Programming (OOP) Patterns and Concepts Familiarity with different design and architectural patterns Strong emphasis on writing reusable Java libraries Understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services Experience in working with popular web application frameworks like Play and Spark Relevant knowledge of Java GUI frameworks like Swing, SWT, AWT In-depth knowledge of RDBMS with the ability to design and optimize complex SQL queries Relational database experience with MySql, PostgreSQL, Oracle or Snowflake is preferred Expertise in mapping, standardizing, and normalizing data Knowledge of ETL/ELT frameworks and writing pipelines for loading millions of records is helpful Basic knowledge of class loading mechanisms in Java Basic knowledge of JVM (Java Virtual Machine), its drawbacks, weaknesses, and workarounds Use of version control systems like Git, for effectively managing code repositories Strong analytical skills for addressing complex technical challenges, including proficiency in debugging and performance optimization techniques Showcase a thorough understanding of the software development lifecycle, from requirements analysis to testing and deployment Benefits competitive salary package Opportunities for professional growth and advancement Dynamic and collaborative work environment Opportunity to collaborate with state-of-the-art technologies and innovative startups Are you passionate about your Java and Database skills to drive top-notch solutions and thrive in a fast-paced, collaborative environment Click the Apply button below and become an Arcgatian! Apply