AR Caller

We are seeking a skilled Accounts Receivable (AR) Caller experienced with Athena billing software to join our team and help drive efficient claims resolution.

Key Responsibilitie:

• Initiate outbound calls to insurance companies to follow up on outstanding claims (unpaid / underpaid) using Athena billing software.
• Review claims status, identify reasons for non-payment, and take appropriate action to resolve denials or delays.
• Accurately document call details, action taken, and next steps in Athena and client systems.
• Coordinate with internal teams to escalate issues as needed for prompt resolution.
• Meet daily, weekly, and monthly productivity and quality targets.
• Stay updated on payer-specific guidelines, denial codes, and reimbursement policies.
• Respond promptly to payer inquiries and provide requested information to expedite payment.
• Communicate effectively with supervisors and team members to report trends and potential process improvements.  

Required Skills & Qualifications

• Minimum 2-5 years of experience as an AR Caller in US healthcare revenue cycle management
• Strong working knowledge of Athena billing software.
• Familiarity with medical terminology, CPT/ICD codes, and insurance denial resolution.
• Excellent verbal communication skills in English.
• Proficient in MS Office (Excel, Word) and email correspondence.
• Ability to meet targets under pressure with strong attention to detail.
• Flexibility to work in US time zones.

Preferred:

• Experience handling multi-specialty practices or large billing volumes.
• Prior exposure to other practice management systems is a plus.