Job
Description
As someone who puts their innovation to work to advance the success of the organization and their own, you will be joining a company that ensures a more secure world through connecting and protecting customers with inventive electrical solutions. **Role Overview:** In this position, you will experience the following: - Understanding the challenges faced by prospects, customers, and the industry related to electrical CAD driven software applications. - Addressing customer issues through various communication channels such as phone, email, chat, and in person. - Supervising progress on customer cases raised to vendors and 3rd party providers. - Building and delivering software solution training and professional services for customer implementations. - Authoring educational content such as blogs, videos, podcasts, and webinars. - Suggesting improvements to customer design and manufacturing processes in the electrical control systems market. - Building new solution definitions to meet customer challenges using electrical design and manufacturing applications. - Driving customer success through excellent interactions and experiences. **Key Responsibilities:** - Bachelor's degree in electrical engineering, computer science, mechanical engineering, or equivalent. - 5+ years of related experience required, preferably working with Electrical design tools in the Enclosure and automation design space. - Fluent in English and Spanish with a strong ability to hold technical (engineering) conversations. - Experience with post-sales implementation and support, and applications engineering. - Experience delivering technical support, training, field support, or applications engineering support for software applications. - Proven experience in programming (.net platform/ Vbscript/ python) or project management preferred. - Familiarity with general information technology controls. - Ability to travel 25% of the time on average with up to 50%. - Experience documenting requirements and proposing solutions in the electrical or automation space, specifically with Electrical CAD software like AutoCAD, AutoCAD Electrical, Zuken E3.series, SEE Electrical, EPLAN, SolidWorks Electrical. - Experience working with standard relational databases like MS SQL, Oracle, sqlite preferred. **Additional Company Details:** nVent, a leading global provider of electrical connection and protection solutions, offers a dynamic global reach with diverse operations worldwide. The company designs, manufactures, markets, installs, and services high-performance products and solutions that connect and protect sensitive equipment, buildings, and critical processes. nVent's portfolio includes industry-leading brands such as nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF, and TRACHTE. The company is committed to strengthening communities where employees live and work, encouraging and supporting their philanthropic activities globally. Through programs like nVent in Action, funds are provided to nonprofit and educational organizations where employees volunteer or donate money. The company's core values include being innovative, adaptable, dedicated to absolute integrity, customer-focused, respectful, team-oriented, optimistic, energizing, and accountable for performance. At nVent, connecting and protecting customers with inventive electrical solutions is the primary focus, with a strong emphasis on valuing people as the most valuable asset. The company fosters an inclusive and diverse culture that celebrates uniqueness to drive growth.,
