Application Tech Support Practitioner

Key Responsibilities

• Respond to user and client escalations, initiating functional or management-level escalation when necessary.
• Manage service requests and incidents using ITSM tools.
• Implement approved changes, perform testing, and ensure proper handover to the customer.
• Handle incidents, problems, and service requests promptly to minimize the impact on client services.
• Join and contribute to high-priority on-call support groups.
• Identify and recommend opportunities for operational improvements and service enhancements.

Technical Experience

• Strong knowledge of

  MySQL

  ,

  DB2

  ,

  Microsoft Azure Databases Infrastructure

  ,

  PostgreSQL Administration

  , and

  MongoDB Administration

  .
• Proficient in

  database backup and recovery

  strategies.
• Skilled in

  optimizing data warehouses

  , data lakes, and other storage architectures.
• Hands-on experience with

  Microsoft SQL Server

  and

  Oracle Database Servers

  .
• Expertise in

  data policies

  , procedures, standards enforcement, and

  capacity planning

  .

Professional Attributes

• Strong communication and presentation skills.
• Proven leadership and team-handling capabilities.
• Analytical thinking and problem-solving approach.
• Ability to work independently and manage tasks proactively.