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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

15 - 20 years

1 - 5 Lacs

Noida

Posted:4 hours ago| Platform:

Apply

Skills Required

windows scripting application support troubleshooting desktop administration citrix python vmware dns microsoft azure ansible docker windows system administration active directory devops linux microsoft windows powershell windows server aws dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Citrix Virtual Apps and Desktop Administration

Good to have skills :Windows ScriptingMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex issues and design tailored resolutions, drawing on your extensive product knowledge to enhance client satisfaction and system performance.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor system performance and implement improvements to optimize efficiency. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Citrix Virtual Apps and Desktop Administration.- Good To Have

Skills:

Experience with Windows Scripting.- Strong understanding of virtualization technologies and their applications.- Experience in troubleshooting and resolving complex technical issues.- Familiarity with network protocols and security measures related to application support.
Additional Information:- The candidate should have minimum 5 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Noida office.- A 15 years full time education is required.Qualification
15 years full time education

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Accenture

Professional Services

Dublin

600,000+ Employees

22387 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
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Application Tech Support Practitioner