Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SUSE Linux Administration Good to have skills : Microsoft Azure Architecture, AWS Administration, Google Cloud Compute ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure client satisfaction by resolving issues promptly.- Implement best practices for system maintenance.- Conduct regular system audits for optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SUSE Linux Administration.- Must To Have Skills: Experience with Microsoft Azure Architecture / AWS / GCP- Strong troubleshooting skills in SUSE Linux environments.- Knowledge of shell scripting for automation.- Experience in managing server configurations.- Familiarity with cloud computing services.- Experience in Cloud Networking services- Must be comfortable with OnCall Additional Information:- The candidate should have a minimum of 7 years of experience in SUSE Linux Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education