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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 6 years

1 - 5 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

architecture storage management san performance monitoring design storage technologies disaster recovery recovery data backup network protocols communication skills po

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Storage Area Networks (SAN) Architecture and Design
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate seamlessly. You will define client issues accurately and leverage your extensive product knowledge to design effective resolutions, ensuring a high standard of quality in all interactions.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate knowledge sharing sessions to enhance team capabilities and foster a collaborative environment.

Monitor and evaluate team performance, providing constructive feedback to ensure continuous improvement.
Professional & Technical Skills:

Must To Have
Skills:

Proficiency in Storage Area Networks (SAN) Architecture and Design.

Strong understanding of network protocols and storage technologies.

Experience with storage management tools and performance monitoring.

Ability to troubleshoot complex storage issues and implement effective solutions.

Familiarity with disaster recovery and data backup strategies.
Additional Information:

The candidate should have minimum 7.5 years of experience in Storage Area Networks (SAN) Architecture and Design.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification15 years full time education

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Application Tech Support Practitioner