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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

service management unified functional testing infrastructure management services incident management itil uft software testing automation testing hp qtp manual testing qtp selenium webdriver functional testing java selenium service delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Application Tech Support Practitioner

Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills Infrastructure Service Management, HP Unified Functional Testing

Good to have skills NA
Minimum 5 year(s) of experience is required

Educational Qualification 15 years full time education
SummaryAs an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will define client issues accurately and leverage your deep product knowledge to design effective resolutions, ensuring a high standard of quality in service delivery.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate knowledge sharing sessions to enhance team capabilities and foster a collaborative environment.

Monitor and evaluate team performance, providing constructive feedback to ensure continuous improvement.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Infrastructure Service Management.

Strong understanding of IT service management frameworks such as ITIL.

Experience with incident management and problem resolution processes.

Ability to analyze system performance and implement improvements.

Familiarity with cloud service management and support.
Additional Information:

The candidate should have minimum 5 years of experience in Infrastructure Service Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Application Tech Support Practitioner