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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

network infrastructure networking protocols enterprise network operations application support troubleshooting switching network engineering network security networking bgp network administration ospf routing system administration firewall ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Enterprise Network Operations

Good to have skills :Network InfrastructuresMinimum
2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while also leveraging your deep product knowledge to design effective resolutions for any challenges that arise.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Provide training and guidance to junior team members on troubleshooting techniques and client interaction. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in Enterprise Network Operations.- Good To Have
Skills:

Experience with Network Infrastructures.- Strong understanding of network protocols and services.- Experience in monitoring and managing network performance.- Ability to troubleshoot and resolve network-related issues efficiently.
Additional Information:- The candidate should have minimum 2 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification
15 years full time education

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Application Tech Support Practitioner