Job
Description
About AutoZone: AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Puerto Rico, Mexico, and Brazil. Each store stocks a wide range of products for cars, sport utility vehicles, vans, and light trucks, including new and remanufactured hard parts, maintenance items, and accessories. Additionally, AutoZone offers automotive diagnostic and repair software through ALLDATA, diagnostic and repair information through ALLDATAdiy.com, automotive accessories through AutoAnything.com, and auto and light truck parts and accessories through AutoZone.com. Since its inception in 1979 in Forrest City, Ark., AutoZone has become a publicly-traded company listed on the New York Stock Exchange (NYSE: AZO) and has secured a place in the Fortune 500. AutoZone is dedicated to providing top-quality parts, competitive prices, and excellent customer service in the automotive aftermarket industry. The company prides itself on its culture of going the Extra Mile for customers and the community, aiming to create a superior customer experience and numerous opportunities for career advancement. Position Summary: As a Network Operations Center (NOC) Systems Specialist at AutoZone, you will play a pivotal role in monitoring the production environment, analyzing production issues and alerts, identifying root causes, and resolving Level 1 issues related to both On-Prem and Google Cloud hosted applications and batch jobs. Your responsibilities will include collaborating with cross-functional teams to enhance NOC standard operating procedures, providing training to team members on resolving alerts and issues concerning cloud-hosted applications and batch jobs, and leading a team of engineers by offering technical guidance and necessary training to align with the NOC team's objectives. Key Responsibilities: - Review and comprehend application architecture in a hybrid cloud environment. - Develop and implement resolution processes for Level 1 and Level 2 production issues related to applications and infrastructure. - Support and maintain system health for servers running on RHEL, CENTOS, Solaris, and AIX across physical and virtual infrastructure. - Troubleshoot and remediate system-related issues, collaborating with other IT functional areas for issue resolution. - Configure and support middleware applications such as apache, tomcat, jboss, and content management. - Create and modify scripts and Ansible playbooks for automation purposes. - Provide end-user incident support while adhering to SLA requirements for issue resolution. - Assist in periodic disaster recovery exercises for Unix/Linux systems. - Monitor batch jobs and applications hosted in a hybrid cloud 24x7 and work in shifts. - Stay updated on industry best practices and emerging technologies to enhance NOC operations continuously. - Train team members on resolving infrastructure-related issues and alerts. Requirements: - Proficiency in Mainframes and database technologies. - Hands-on experience with enterprise server operating systems like RHEL 6/7/8. - Operational support and problem-solving skills for Unix/Linux systems. - Basic fluency in scripting languages such as Bash or equivalent. - Knowledge of networking fundamentals, including TCP/IP, traffic analysis, common protocols, and network diagnostics. - Familiarity with config management and automation tools like Git, Jenkins, Ansible, or Puppet. - Working knowledge of container technologies like docker and Kubernetes. - Experience with Postman and understanding of microservices architecture. - Troubleshooting expertise using Dynatrace. - Strong problem-solving and communication abilities. - Capability to work efficiently in a collaborative, cross-functional team environment. Education and/or Experience: - Bachelor's degree in information technology, MIS, Computer Science, or a related field is mandatory. - Minimum 7 to 9 years of experience in monitoring production environments and resolving Level 1 and Level 2 issues for applications and services hosted on both on-premises and public cloud infrastructure, preferably Google Cloud. - Previous experience in establishing and documenting technology standards for a production support organization. Our Values: An AutoZoner Always. - PUTS CUSTOMERS FIRST - CARES ABOUT PEOPLE - STRIVES FOR EXCEPTIONAL PERFORMANCE - ENERGIZES OTHERS - EMBRACES DIVERSITY - HELPS TEAMS SUCCEED,
