Application Support Engineer

Role & responsibilities

• Assist customers in

  deploying and configuring SiteWALL WAF

  across cloud and on-prem environments.
• Guide clients through

  DNS routing and traffic redirection

  to enable protection via SiteWALL.
• Troubleshoot

  web application connectivity, performance, or blocking issues

  post-WAF deployment.
• Collaborate with engineering and product teams to

  replicate, escalate, and resolve complex technical issues

  .
• Deliver

  training and onboarding sessions

  for customers and partners.
• Create and maintain

  deployment documentation, how-to guides

  , and

  solution articles

  and knowledge base.
• Provide support via email, phone, or remote sessions during business hours (or shifts, if applicable).
• Stay up-to-date with new features, releases, and threat trends relevant to SiteWALL.

Preferred candidate profile

Technical Skills:

• Solid understanding of

  DNS

  ,

  CDN

  , and

  reverse proxy

  concepts.
• Experience with

  Linux command-line

  ,

  nginx/apache

  , or similar systems.
• Knowledge of

  web protocols (HTTP, HTTPS, SSL/TLS)

  and web server behaviours.
• Hands-on experience with

  WAF, firewalls, load balancers

  , or

  cloud security tools

  is a strong plus.
• Understanding of

  common web vulnerabilities

  (OWASP Top 10) is preferred.

Soft Skills:

• Strong

  problem-solving and troubleshooting skills

  .
• Ability to

  communicate technical concepts

  clearly to non-technical stakeholders.
• Customer-first mindset with the ability to remain calm under pressure.
• Good documentation and organizational skills.