Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of electronic medical records (EMR) systems and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the enhancement of EMR systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Troubleshoot and resolve technical issues related to electronic medical records (EMR) systems.- Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems.- Provide support to end-users and address their queries and concerns.- Contribute to the enhancement and optimization of EMR systems.- Stay updated with the latest industry trends and advancements in EMR systems.- Ensure compliance with regulatory standards and data security protocols. Professional & Technical Skills:- Must To Have Skills:Proficiency in Electronic Medical Records (EMR).- Strong understanding of software engineering principles and practices.- Experience in troubleshooting and resolving technical issues.- Knowledge of database management systems and SQL queries.- Familiarity with healthcare industry standards and regulations.- Good To Have Skills:Experience with healthcare information systems.- Experience with HL7 messaging and interoperability standards.- Knowledge of clinical workflows and healthcare data management.- Cochlear, FlexOptical, Nexus, NOAH Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).- Expertise in maintaining Ambulatory/Outpatient software products/appications-Well versed into IIS, system configurations, Apache and Middleware-Optimize system performance through regular updates and patches.-Plan and execute system upgrades and migrations.-Implement and maintain security policies and procedures.-Conduct regular security audits and vulnerability assessments.-Communicate with vendors for support.-Well versed into application installation / software patch upgrades, maintain servers-Manage user accounts and permissions.-Provide technical support and guidance to other applications team.-Develop and maintain documentation for system configurations, processes, and procedures.-Explore Automation ideas and develop Usecases-Ready to support during US Business Hours - This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualifications 15 years full time education