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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

1 - 4 years

3 - 7 Lacs

bengaluru

Posted:10 hours ago| Platform:

Apply

Skills Required

meraki networking juniper cisco wireless aruba wireless wireless technologies documentation networking protocols cloud technologies ssid wireless communication sdwan cisco catalyst firewall fortinet troubleshooting ccna cisco ipt jncia

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Wireless Technologies Operations

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As part of the Wireless Network Operations team, the candidate will serve as a key interface between the client and the network systems. This role requires a strong commitment to quality and effective communication to ensure continuous, reliable system performance. Leveraging deep technical expertise, the candidate will accurately identify client issues, develop and implement effective resolutions, and maintain operational stability. Day-to-day responsibilities include collaborating with clients, analyzing and resolving network incidents, and ensuring seamless wireless network operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Manage and prioritize support tickets to ensure timely resolution.

Conduct root cause analysis for recurring issues and implement preventive measures.

Develop and maintain technical documentation for troubleshooting and knowledge sharing.

Stay updated with the latest industry trends and technologies to provide effective support.
Professional & Technical Skills:

Mandatory Basic Networking skills:Routing & Switching (CCNA, JNCIA equivalent)

Must to Have Skills (Minimum 1 or more):Cisco Wireless, Aruba Wireless, Meraki Wireless, Juniper MIST Wireless

Good to have
Skills:

Cisco Catalyst Center, DNA-C, Cisco ISE, Aruba ClearPass, Aruba Central, SSID, 802.1x, 802.11, Forescout NAC, Extreme Wireless, Fortinet Wireless, Ubiquiti, Arista Wireless

Good to have knowledge on
Skills:

Cloud Networking, Automation, SDWAN, Firewalls, Radius

Strong understanding of network protocols and wireless communication standards.

Experience in designing and deployment of wireless network.

Experience in troubleshooting and resolving wireless network issues.

Knowledge of network security principles and best practices.

Familiarity with network monitoring tools and performance optimization techniques.
Additional Information:

Bachelor's degree in Computer Science, Electronics, or equivalent field.

Strong communication and documentation skills.

Ability to work under pressure and in 24x7 environments and weekends.

Experience in global operations or managed service environments is a plus.

Relevant professional certifications are preferred.
Qualification 15 years full time education

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Application Support Engineer