5 Ssid Jobs

Summary As the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the clients Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront. Key Responsibilities Serve as the subject matter expert and escalation point for all remote IT support activities involving Network, Audio-Visual (AV), Print services, and Telephony infrastructure. Manage the lifecycle of service requests within SLA parameters, including documentation, tracking, escalation, and status updates. Provide Tier 2 escalation support for Remote Building Technology issues. Troubleshoot and resolve network issues (e.g. VLAN, SSID, IP allocation), AV hardware/software, and enterprise print systems like Everyone Print. Collaborate closely with internal and external support teams to escalate issues as required, ensuring resolution within OLA/SLA timelines. Support onboarding and integration of vendor teams to ensure a seamless support experience for end users. Contribute to client-aligned IT projects and ensure successful execution as per scope and training. Create, update, and maintain knowledge base articles, SOPs, and process documentation. Who Were Looking For Minimum of 3 years' experience in Service Desk or IT support leadership or equivalent, ideally in a global/multi-location environment. Bachelor&aposs degree in information technology, Computer Science, or related field. Strong interpersonal, communication, and stakeholder management skills. Comfortable working in dynamic, evolving environments with a proactive and analytical mindset. Knowledge of ITIL processes and a commitment to high-quality service delivery. Flexibility to work outside regular hours during planned maintenance, outages, or escalated incidents including weekends and holidays. Preferred Experience and Certifications Hands-on experience with network technologies and wireless vendors such as Cisco, Ruckus, or Mist. Familiarity with network monitoring tools like Zabbix, SolarWinds, or LogicMonitor. Exposure to automation tools and scripting is a plus. Certifications preferred: JunOS, Cisco IOS, or Ruckus product proficiency ITIL Foundation v3 or v4 Valid Network Fundamentals certificate Working knowledge of Salesforce and Jira Show more Show less

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Wireless Technologies Operations, wireless and meraki Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with cross-functional teams to ensure seamless service delivery. You will engage in proactive problem-solving and contribute to the continuous improvement of operational processes, ensuring that all systems run efficiently and effectively to meet organizational goals. Plays critical role in providing an exceptional support to the client critical network environment and good team player in the operations team.Responsibilities:Really good communication skillsStrong troubleshooting skills for Routing and switching along with wireless issues.Must have hands on experience on Wi-Fi , Site Survey , Heat map generation and Networking and experience.Strong troubleshooting skills on SSID, WLC & understanding of Meraki Template. Wireless :CWNA, CWNP, CCNA Wireless certificationHands on Experience on Cisco WLC, Meraki Dashboard and Wireless Access Points Strong knowledge of TCP, IPv4 and IPv6, and common protocol operations Knowledge of stateful packet inspection, VPNs and ACLs, DNS, DHCP, HSRPExtensive experience with OSPF, BGP and EIGRP Extensive experience with Layer 2 protocols and associated enhancements (LACP, L2 ECMP, 802.1dws , 802.1x , etc.) requiredAbility to work with the teams, should have experience in driving network proactive problem management, availability, and capacity management process.Excellent analytical skills Strong interpersonal and communication skills Ability to operate independently in a fast-paced environment with limited supervision.Design and maintain Cisco ISE platforms in conjunction with internal and 3rd party support teams.Develop and/or integrate applications into the Cisco ISE environment as required by the business.Provide technical expertise throughout the software lifecycle including design, implementation, and delivery.Cisco ISE AAA.Cisco ACS RADIUS and TACACS experience.Good to have experience in Cisco DNAC.What you bring:Passion for customer experience and successSolicitude in helping customers throughout their automation journeyA collaborative, team approach, working on internal and external effortsDrive MIM/P1/P2 bridgeOutstanding customer service skills.Solid experience on Cisco Wireless, Cisco Meraki Dashboard and infrastructure support and Cisco ISE. Cisco DNAC or SD-Access. What you have:Bachelors degree in information technology related field of study with a network/software engineering Strong understanding of network infrastructure and network hardware. LAN and WAN experienceKnowledge of application transport and network infrastructure protocolsGood to have experience on Cisco DNAC and ISE. Wireless:CWNA, SWNP, CCNA, wireless certification.Experience of Ethernet/IP transmission technology and systems. Qualification 15 years full time education

Sales target achievement Market share target achievement Dealer Viability and profitability Dealer manpower training & development Roles and Responsibilities: New Car Sales: Directly responsible for achieving model-wise new car sales volume targets Enquiry generation by planning events, implement Dealers ads and sales promotion activities using digital medium. Monitor the inquiry generation thru various sources and drive improvements in conversion ratios which thus increases the pipe line. Monitoring competition growth and marketing plans Increasing MSIL market share in the territory. Drive volumes and target achievement (segment wise and product wise) through network and sales team and hence achieve targeted Market share for each segment Support Brand & Marketing activities in his territory / BTL /ATL Plan and execution towards the results and review mechanism by weekly PDCA Monitoring manpower productivity & ensure hygiene factors like training, test drives happen at dealerships Ensure periodic (Monthly & quarterly)sales projection - dealer wise / model wise for the territory using seasonality /market trends / pipelines etc. Pipe line management and weekly target review in order to identify gaps in the process and take corrective actions with respect to the targets Dealer Management: Has overall responsibility of managing & monitoring dealers sales performance on various sales and sales support parameters. Like providing feedback on utilization of funds, review, guide dealership in planning and growth/infrastructure of outlet and ensuring Dealership profitability Facilitate in planning of Dealers growth activities by conducting Sales road shows, help & plan with Dealers Sales GM-monthly sales target & review the same, monitoring of Dealers Sales incentive scheme Responsible for recruiting & guiding dealer s staff, monitor review their work for defined levels of performance and ensure high motivational level in team POS planning & forecasting Timely Submission and coordination with regional finance team in settlement of dealer claims. Work closely with dealership to improve profitability - Adherence on infringement policy with in the dealers to improve dealer retention& profitability Coordination with logistics department for timely billing and dispatches to avoid delay in deliveries. Timely submission of claims and follow up so that the money gets credited within least possible time. Sales Support Activities: To handle sales support activities like M-Insurance, M-Finance, True Value, MGA (Maruti Genuine Accessories)-monitor target achievement Facilitating MGA Sales, SSI, MIMF, exchange sales, auto-card and extended warranty Monitor SSI-focus on specifics such as Vehicle delivery process, time taken and quality of response to customers Ensuring smooth first contact, need analysis of vehicle required, quick & suitable financing options Handling customer complaint resolution, monitoring customer satisfaction parameters i.e. CDI etc MSIL Policies & Procedures: Ensuring adherence to MSIL policies, systems & processes like Implementing Sales Operation standards at dealership, DMS coordination, conducting BSC audits implementation of DMS, financial audits, monitoring working capital requirements / gaps Working within the assigned budget Improving RO/dealer systems & processes / SOP implementation Market Intelligence: Ensuring through regular customer feedback capturing of product & services Track competition activities, sales trends, consumer schemes and dealer incentive programs in order to stay competitive in the field actions

Sales target achievement Market share target achievement Dealer Viability and profitability Dealer manpower training & development Roles and Responsibilities: New Car Sales: Directly responsible for achieving model-wise new car sales volume targets Enquiry generation by planning events, implement Dealers ads and sales promotion activities using digital medium. Monitor the inquiry generation thru various sources and drive improvements in conversion ratios which thus increases the pipe line. Monitoring competition growth and marketing plans Increasing MSIL market share in the territory. Drive volumes and target achievement (segment wise and product wise) through network and sales team and hence achieve targeted Market share for each segment Support Brand & Marketing activities in his territory / BTL /ATL Plan and execution towards the results and review mechanism by weekly PDCA Monitoring manpower productivity & ensure hygiene factors like training, test drives happen at dealerships Ensure periodic (Monthly & quarterly)sales projection - dealer wise / model wise for the territory using seasonality /market trends / pipelines etc. Pipe line management and weekly target review in order to identify gaps in the process and take corrective actions with respect to the targets Dealer Management: Has overall responsibility of managing & monitoring dealers sales performance on various sales and sales support parameters. Like providing feedback on utilization of funds, review, guide dealership in planning and growth/infrastructure of outlet and ensuring Dealership profitability Facilitate in planning of Dealers growth activities by conducting Sales road shows, help & plan with Dealers Sales GM-monthly sales target & review the same, monitoring of Dealers Sales incentive scheme Responsible for recruiting & guiding dealer s staff, monitor review their work for defined levels of performance and ensure high motivational level in team POS planning & forecasting Timely Submission and coordination with regional finance team in settlement of dealer claims. Work closely with dealership to improve profitability - Adherence on infringement policy with in the dealers to improve dealer retention& profitability Coordination with logistics department for timely billing and dispatches to avoid delay in deliveries. Timely submission of claims and follow up so that the money gets credited within least possible time. Sales Support Activities: To handle sales support activities like M-Insurance, M-Finance, True Value, MGA (Maruti Genuine Accessories)-monitor target achievement Facilitating MGA Sales, SSI, MIMF, exchange sales, auto-card and extended warranty Monitor SSI-focus on specifics such as Vehicle delivery process, time taken and quality of response to customers Ensuring smooth first contact, need analysis of vehicle required, quick & suitable financing options Handling customer complaint resolution, monitoring customer satisfaction parameters i.e. CDI etc MSIL Policies & Procedures: Ensuring adherence to MSIL policies, systems & processes like Implementing Sales Operation standards at dealership, DMS coordination, conducting BSC audits implementation of DMS, financial audits, monitoring working capital requirements / gaps Working within the assigned budget Improving RO/dealer systems & processes / SOP implementation Market Intelligence: Ensuring through regular customer feedback capturing of product & services Track competition activities, sales trends, consumer schemes and dealer incentive programs in order to stay competitive in the field actions

Sales target achievement Market share target achievement Dealer Viability and profitability Dealer manpower training & development Roles and Responsibilities: New Car Sales: Directly responsible for achieving model-wise new car sales volume targets Enquiry generation by planning events, implement Dealers ads and sales promotion activities using digital medium. Monitor the inquiry generation thru various sources and drive improvements in conversion ratios which thus increases the pipe line. Monitoring competition growth and marketing plans Increasing MSIL market share in the territory. Drive volumes and target achievement (segment wise and product wise) through network and sales team and hence achieve targeted Market share for each segment Support Brand & Marketing activities in his territory / BTL /ATL Plan and execution towards the results and review mechanism by weekly PDCA Monitoring manpower productivity & ensure hygiene factors like training, test drives happen at dealerships Ensure periodic (Monthly & quarterly)sales projection - dealer wise / model wise for the territory using seasonality /market trends / pipelines etc. Pipe line management and weekly target review in order to identify gaps in the process and take corrective actions with respect to the targets Dealer Management: Has overall responsibility of managing & monitoring dealers sales performance on various sales and sales support parameters. Like providing feedback on utilization of funds, review, guide dealership in planning and growth/infrastructure of outlet and ensuring Dealership profitability Facilitate in planning of Dealers growth activities by conducting Sales road shows, help & plan with Dealers Sales GM-monthly sales target & review the same, monitoring of Dealers Sales incentive scheme Responsible for recruiting & guiding dealer s staff, monitor review their work for defined levels of performance and ensure high motivational level in team POS planning & forecasting Timely Submission and coordination with regional finance team in settlement of dealer claims. Work closely with dealership to improve profitability - Adherence on infringement policy with in the dealers to improve dealer retention& profitability Coordination with logistics department for timely billing and dispatches to avoid delay in deliveries. Timely submission of claims and follow up so that the money gets credited within least possible time. Sales Support Activities: To handle sales support activities like M-Insurance, M-Finance, True Value, MGA (Maruti Genuine Accessories)-monitor target achievement Facilitating MGA Sales, SSI, MIMF, exchange sales, auto-card and extended warranty Monitor SSI-focus on specifics such as Vehicle delivery process, time taken and quality of response to customers Ensuring smooth first contact, need analysis of vehicle required, quick & suitable financing options Handling customer complaint resolution, monitoring customer satisfaction parameters i.e. CDI etc MSIL Policies & Procedures: Ensuring adherence to MSIL policies, systems & processes like Implementing Sales Operation standards at dealership, DMS coordination, conducting BSC audits implementation of DMS, financial audits, monitoring working capital requirements / gaps Working within the assigned budget Improving RO/dealer systems & processes / SOP implementation Market Intelligence: Ensuring through regular customer feedback capturing of product & services Track competition activities, sales trends, consumer schemes and dealer incentive programs in order to stay competitive in the field actions