Application officer

Key Responsibility Areas (KRAs) – Coordinator Role

1.Agent Coordination – Admissions & Visa Regular follow-up with agents for collection and verification of admission and visa-related documents. Communicate updates and missing documentation requirements via phone calls, WhatsApp, and official emails. Act as the single point of contact between internal teams and agents for admission and visa-related coordination.

2.Admission & Visa Requirement Communication Stay updated with the latest university and embassy guidelines. Share updated checklists, process changes, and timelines with agents promptly. Resolve queries related to admission and visa requirements in a timely and professional manner.

3.CRM & Documentation Management Ensure all communication and updates are logged in the CRM system accurately. Track document submissions and follow up on pending items. Prepare reports on application progress and document status for internal and external reviews.

4.Agent Meetings, Webinars & Zoom Sessions schedule and conduct regular Zoom meetings and webinars with agents to share key updates, processes, and timelines. Prepare presentations or briefing materials to support these sessions. Maintain attendance and feedback records for continuous improvement.

5.Social Media Coordination coordinate with the marketing team to provide content ideas, agent/student success stories, or updates for social media. Be presentable and confident to occasionally appear in short videos, reels, or testimonials representing the team. Support in drafting captions, student quotes, and other communication material for platforms like Instagram, LinkedIn, etc.

6.Communication Skills demonstrate strong written and verbal communication skills in English for professional correspondence. Draft clear, concise, and grammatically correct emails, messages, and internal communication. Confidently present in webinars, virtual meetings, or in-person agent interactions.

7.Team Support & Internal Coordination collaborate with admission, visa, and marketing teams to ensure streamlined operations. Participate in team meetings, reviews, and training sessions and contribute with updates and insights.

8.Student Handling (if required) Guide students directly on document preparation, checklist adherence, and resolving general queries. Act as a secondary support for escalated or complex student-agent cases.

Job Type: Full-time

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Application Question(s):

• Do you have 3+ years of experience as an application oficer in study abroad?

Work Location: In person