5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a valuable member of our team, you will be part of a dynamic environment with rotating shifts to ensure seamless operations 24/7. Your responsibilities will include updating training and support documentation, responding to and managing trouble tickets, and providing tier 1 support by performing remediations such as application restarts. It will be essential for you to meticulously document troubleshooting steps, diagnostic results, and root cause analysis. When necessary, you will escalate issues to higher tier support and engage with vendors. You will also be responsible for presenting incident outage reports, executing defined procedures, and conducting mass updates. Participation in Change Management activities, completion of predefined checklists, and making suggestions for automation will be part of your routine tasks. To excel in this role, you must possess excellent verbal and written communication skills in English, with a strong attention to detail. A minimum of 5 years of hands-on experience in an application support role is required, along with knowledge of Network, Element, or Fault Management Systems. Proficiency in software such as Teams, Outlook, SharePoint, and the MS Office 365 Suite is essential. You should also have experience with operating systems like Linux, Windows, and Solaris, along with databases such as Oracle and MySQL. Familiarity with SSDLC & Security by Design, network concepts including L2/L3 and IP segments, and advanced scripting languages like Bash, Python, and Perl is crucial. Additionally, basic integration concepts like SOAP XML, REST APIs, and knowledge of Wire shark are preferred. Ideal candidates will hold an Undergraduate Degree or Diploma in a Computer Science or Engineering-related discipline. In return, we offer competitive salaries, comprehensive health benefits, flexible work hours, remote work options, professional development opportunities, and a supportive and inclusive work environment.,

Posted 1 day ago

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