Application Developer

 About The Role  

Project Role :Application Developer

Project Role Description :Design, build and configure applications to meet business process and application requirements.
Must have skills :Contact Center Technology Implementation

Good to have skills :NA
Minimum 12 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP).Roles & ResponsibilitiesDesign solution architecture for scalable bot platforms using Dialogflow CX and GCPIntegrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)Implement security and redaction policies in DFCX for PII, PCI, HIPAA complianceArchitect scalable designs considering GCP quotas, regions, and failoversProfessional & Technical
Skills:

Design solution architecture for scalable bot platforms using Dialogflow CX and GCPIntegrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)Implement security and redaction policies in DFCX for PII, PCI, HIPAA complianceArchitect scalable designs considering GCP quotas, regions, and failovers- Good to Have:Implement CI/CD automation using Cloud Build or GitHub ActionsDrive cost optimization and GCP quotas/limits managementExtract usage insights using BigQuery, Looker Studio, and analytics tools
Additional Information:- The candidate should have minimum 12 years of experience in Contact Center Technology Implementation.- Google Cloud Professional Cloud Architect / Developer.- A 15 years full time education is required BE or B Tech. Qualification 15 years full time education