Job
Description
About The Role
Skill required: Tech for Operations - Structured Query Language (SQL)
Designation: App Automation Eng Senior Analyst
Qualifications:Undergraduate - Diploma in Any Discipline
Years of Experience:5 to 8 years
What would you do? "Accenture is one of the foremost global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle:Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. We re on the lookout for passionate, talented individuals ready to make a difference. If you re eager to shape the future and drive success, this is your chancejoin us now and lets build something extraordinary together!The Engineer Application Support will be part of the Digital Applications Support Team supporting clients leveraging Accentures off the shelf and proprietary software applications where applicable across multiple sectors. The Engineer, Application Support will be responsible for ticket troubleshooting, carrying out Impact Analysis when required, and provides multiple resolutions to tier 2 issues as it relates to problems associated with Application Service and Cloud technologies. The Engineer Application Suppo "
What are we looking for? "Minimum 3 years of application support experience or a technology degreeMinimum 3 years in software engineering or supporting enterprise applicationsExperience with CRM applications and complex integrationsProficiency in MS Tools like Power BI and Power AppsStrong understanding of Integrated Platforms and analytical skillsHighly articulate individual with technical problem-solving abilitiesExceptional communicator and presenter across all business levels Proficient in scripting languages Python, PowerShell and basic networkingPrevious experience in technical support, troubleshooting, or application supportStrong understanding of SQLProficient in various joining queries in SQL; Proficient knowledge of Views, Stored ProcedureKnowledge of Azure Logic App and FunctionUnderstanding of .NETFamiliarity with the .NET framework, including ASP.NET, MVC, APIs (REST, SOAP) and other technologies; Understanding of relational databases, stored procedures, view etc. in SQL ServerAzure Data factory, Data Processing KnowledgeSolid familiarity with ticketing systems like Service Now and Azure DevOpsBachelors degree preferred, especially in Computer ScienceKnowledge of supply chain processes is desirable for this roleMasters degree in a related fieldCertification as an Application.com Admin is advantageousCertifications in SQL and or AzureFamiliarity with Agile and Waterfall ModelsAdditional experience in data analytics is advantageous"
Roles and Responsibilities: "Troubleshoot software production issues, update tickets, and enhance functionalityProvide timely and effective customer support, ensuring issue resolutionDocument resolution activities and system configurations accuratelyEscalate process change requests for approval.Support QA/UAT testing of new application releases.Stay informed about product updates and bug fixes.Utilize integration capabilities and analytics tools like Power BI.Develop into a Subject Matter Expert (SME) in applications and business processesCollaborate with stakeholders on IT issues affecting business operations.Investigate user queries and liaise with relevant teams.Escalate risks to development and engineering teams. Provide weekly updates on production issues and client communications. Offer technical support for software applications, collaborating with developers to improve performance. Act as an expert on supported applications, addressing user inquiries and issues.Analyze root causes of application problems. Create and update documentation and training materials for end-users. Take part in software testing and quality assurance, including user acceptance testing. Aid in new software implementation and post-implementation support."
Qualification Undergraduate - Diploma in Any Discipline
