Customization and Scripting: Design, develop, and customize solutions within the ServiceNow platform using JavaScript, Glide API, Business Rules, Client Scripts, UI Actions, and Script Includes.
Module Development
: Build and configure new functionalities within the APM/EA workspaces, including application rationalization, technology risk assessments, and lifecycle management workflows.
Integration Development
: Develop and maintain integrations between ServiceNow and external systems (such as CMDB discovery tools, financial systems, and other enterprise applications) using REST/SOAP APIs, IntegrationHub, and other integration technologies.
Data Modeling and CMDB:
Apply CSDM (Common Service Data Model) principles to ensure data integrity and build a robust, accurate application data model within the Configuration Management Database (CMDB).
Problem Resolution:
Troubleshoot and debug complex technical issues related to APM/EA configurations, integrations, and performance, implementing effective and scalable fixes.

Technical Proficiency:

Strong proficiency in
JavaScript, Glide API, Jelly, HTML, CSS
, and
ServiceNow specific APIs/scripting.
Hands-on experience with ServiceNow development tools including Business Rules, Client Scripts, Script Includes, Workflows, Flow Designer, and Service Portal widgets.
Proven experience in developing integrations using
REST/SOAP APIs
and Integration Hub.
In-depth knowledge of
CMDB
and
CSDM
frameworks.

Certifications (Preferred):

ServiceNow Certified System Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) - Application Portfolio Management

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