Shift Management: Supervise and manage the floor team during assigned shifts. Conduct shift briefings and allocate tasks to team members. Ensure timely staff reporting, shift handover, and optimal floor coverage. Customer Experience: Monitor guest interactions to ensure high levels of satisfaction. Resolve escalated customer issues or complaints in a prompt and professional manner. Lead by example in delivering exceptional service. Sales & Operations: Drive shift-wise sales targets by motivating the team and monitoring performance. Ensure proper stock levels, visual merchandising, and timely replenishment. Monitor product freshness, expiry, and hygiene standards. Team Leadership & Training: Train and coach new and existing team members on product knowledge, customer service, and SOPs. Monitor employee performance during the shift and provide real-time feedback. Maintain discipline, grooming, and conduct standards on the floor. Billing & Cash Management: Supervise billing operations and ensure accurate cash handling at POS. Conduct end-of-day cash reconciliation and submit shift reports. Reporting & Coordination: Prepare daily shift reports including sales, footfall, and incidents. Coordinate with kitchen, packaging, logistics, and management teams for smooth shift operations.
Customer Service: Greet all customers warmly and assist them with product information, recommendations, and purchases. Handle customer queries and complaints efficiently, ensuring customer satisfaction and positive feedback. Maintain a professional and courteous attitude at all times. Sales Support: Upsell and cross-sell products to meet daily sales targets. Ensure products are well displayed and replenish shelves when required. Process sales transactions accurately on the POS system. Product Knowledge: Stay informed about product ingredients, origin, and offerings (sweets, savouries, combos, gifting options). Communicate seasonal offerings, discounts, and loyalty programs effectively to customers. Store Maintenance: Maintain cleanliness and hygiene in the guest service area at all times. Follow food safety and hygiene protocols as per company policy. Ensure uniform and grooming standards are strictly adhered to. Coordination & Reporting: Coordinate with kitchen and packaging team to ensure timely order fulfilment. Maintain shift reports and update the supervisor on customer feedback, inventory needs, and any operational issues. Billing & Packaging: Efficiently handle billing operations. Ensure correct packaging and labeling of all products before handing over to the customer.
1. Operational ManagementAssist in day-to-day restaurant operations including service, cleanliness, food quality, and customer experience. Supervise opening and closing procedures, shift planning, and task allocation. Coordinate with kitchen and service teams to ensure timely service and order accuracy. 2. Customer ServiceAddress and resolve customer queries or complaints promptly and professionally. Ensure high standards of hospitality and courteous service at all times. Monitor guest feedback and implement improvement measures when needed. 3. Team ManagementSupervise and support service staff, kitchen coordinators, and cleaning teams. Train and onboard new staff on SOPs, product knowledge, service etiquette, and hygiene standards. Ensure staff discipline, punctuality, grooming, and positive attitude. 4. Inventory & Cost ControlMonitor inventory levels of consumables and coordinate timely stock requisitions. Ensure no wastage or misuse of resources. Assist in cost control by optimizing staffing, usage, and portioning. 5. Sales & PromotionsSupport implementation of upselling techniques, daily promotions, and combo offerings. Monitor sales targets and assist the team in achieving daily/weekly goals. 6. Compliance & HygieneEnforce food safety, hygiene, and cleanliness protocols as per FSSAI and company standards. Ensure compliance with company policies, fire safety, and health regulations. 7. Reporting & CoordinationMaintain shift-wise reports for sales, footfall, customer feedback, and incident logs. Coordinate with the Restaurant Manager and other departments for smooth functioning.
Job Summary: The Area Manager will oversee the overall operations of multiple outlets within a designated region. The role is responsible for ensuring exceptional guest experience, operational excellence, team development, and achievement of sales and profitability targets. This position plays a strategic role in scaling operations while maintaining brand standards across all stores. Key Responsibilities: 1. Operations Management Oversee daily operations of multiple QSR outlets and ensure adherence to company SOPs. Monitor food safety, hygiene, and cleanliness standards in compliance with FSSAI guidelines. Conduct regular store audits to ensure operational efficiency and compliance. 2. Sales & Revenue Growth Drive store-level sales targets and profitability through effective planning and execution. Analyze sales trends and take necessary actions to maximize revenue and minimize costs. Implement local marketing initiatives and promotions in coordination with the marketing team. 3. People Management Recruit, train, and develop store managers and their teams. Monitor performance and productivity of team members; conduct appraisals and coaching. Ensure manpower availability as per business requirements and control attrition. 4. Customer Experience Ensure high standards of customer service and guest satisfaction across all outlets. Resolve escalated customer complaints promptly and professionally. Train store teams on hospitality and complaint handling protocols. 5. Inventory & Cost Control Monitor inventory levels, stock movements, and wastage reports. Ensure adherence to food cost and operational budgets across stores. Review vendor performance and coordinate with the procurement team for improvements. 6. Reporting & Strategy Prepare and review performance reports (sales, customer feedback, expenses, etc.) regularly. Develop and implement strategies for improving operational efficiency and profitability. Act as the liaison between stores and the corporate office for process alignment and support. Key Skills & Competencies: Strong leadership and people management skills Excellent knowledge of QSR operations and food safety standards Business acumen and analytical thinking Problem-solving and decision-making abilities Proficiency in MS Excel, POS systems, and inventory software Excellent communication and interpersonal skills Qualifications: Minimum 5–7 years of experience in QSR/Food Retail industry, with at least 2–3 years in a multi-unit management role