ThousandEyes - Scale Specialist (India) Cisco ThousandEyes

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Global Scale Specialist (GSS) at ThousandEyes, you will demonstrate a strong Customer First attitude, a genuine passion for service, and an eagerness to learn new technologies. In this role, you will be responsible for leading a portfolio of ThousandEyes" highest volume customer segment. By utilizing technology, fostering team-building, and implementing data-driven programs, you will effectively drive customer adoption through both one-on-one and one-to-many engagements. Your primary focus will encompass various aspects of the customer lifecycle, including implementation, customer enablement, escalation management, and account planning. Your key responsibilities will include ensuring the success of the customer journey by monitoring adoption and health scores, communicating objectives, delivering solutions in a timely manner, providing regular reports on customer health and utilization, engaging with customers consistently through manual and automated touchpoints, developing long-term relationships with ThousandEyes customers, acting as a trusted adviser for partners and operational teams via the ThousandEyes platform, forecasting and tracking key account metrics, driving customer renewal, and assisting with high severity requests or issue escalations when necessary. To excel in this role, you should possess a standout "customer first" attitude, exceptional communication and problem-solving skills, strong listening, negotiation, and presentation abilities, a proven track record in lead generation and prospecting, at least 3 years of professional experience in account management or a similar field, proficiency with CRM tools such as Salesforce and Gainsight, a data-driven and analytical background, excellent organizational skills with a keen focus on follow-up, technical proficiency with an understanding of software and its business applications, a passion for cloud technologies, experience in creating and delivering presentations, a Bachelor's degree or equivalent experience in SaaS and Cloud technologies, and prior experience in SaaS technologies. At ThousandEyes, we value our employees and promote a culture of diversity, innovation, and collaboration. As a part of Cisco's Network Services Business Group, we offer a dynamic work environment where you can contribute your unique talents and make a meaningful impact. Join us in shaping the future of digital transformation and be a part of our inclusive and forward-thinking team at ThousandEyes.,

Posted 1 week ago

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