As a Global Scale Specialist (GSS) at ThousandEyes, you will demonstrate a strong Customer First attitude, a genuine passion for service, and an eagerness to learn new technologies. In this role, you will be responsible for leading a portfolio of ThousandEyes" highest volume customer segment. By utilizing technology, fostering team-building, and implementing data-driven programs, you will effectively drive customer adoption through both one-on-one and one-to-many engagements. Your primary focus will encompass various aspects of the customer lifecycle, including implementation, customer enablement, escalation management, and account planning. Your key responsibilities will include ensuring the success of the customer journey by monitoring adoption and health scores, communicating objectives, delivering solutions in a timely manner, providing regular reports on customer health and utilization, engaging with customers consistently through manual and automated touchpoints, developing long-term relationships with ThousandEyes customers, acting as a trusted adviser for partners and operational teams via the ThousandEyes platform, forecasting and tracking key account metrics, driving customer renewal, and assisting with high severity requests or issue escalations when necessary. To excel in this role, you should possess a standout "customer first" attitude, exceptional communication and problem-solving skills, strong listening, negotiation, and presentation abilities, a proven track record in lead generation and prospecting, at least 3 years of professional experience in account management or a similar field, proficiency with CRM tools such as Salesforce and Gainsight, a data-driven and analytical background, excellent organizational skills with a keen focus on follow-up, technical proficiency with an understanding of software and its business applications, a passion for cloud technologies, experience in creating and delivering presentations, a Bachelor's degree or equivalent experience in SaaS and Cloud technologies, and prior experience in SaaS technologies. At ThousandEyes, we value our employees and promote a culture of diversity, innovation, and collaboration. As a part of Cisco's Network Services Business Group, we offer a dynamic work environment where you can contribute your unique talents and make a meaningful impact. Join us in shaping the future of digital transformation and be a part of our inclusive and forward-thinking team at ThousandEyes.,
As a Site Reliability Engineering (SRE) Technical Leader on the Network Assurance Data Platform (NADP) team at ThousandEyes, you will be responsible for ensuring the reliability, scalability, and security of cloud and big data platforms. Your role will involve representing the NADP SRE team, working in a dynamic environment, and providing technical leadership in defining and executing the team's technical roadmap. Collaborating with cross-functional teams, including software development, product management, customers, and security teams, is essential. Your contributions will directly impact the success of machine learning (ML) and AI initiatives by ensuring a robust and efficient platform infrastructure aligned with operational excellence. In this role, you will design, build, and optimize cloud and data infrastructure to ensure high availability, reliability, and scalability of big-data and ML/AI systems. Collaboration with cross-functional teams will be crucial in creating secure, scalable solutions that support ML/AI workloads and enhance operational efficiency through automation. Troubleshooting complex technical problems, conducting root cause analyses, and contributing to continuous improvement efforts are key responsibilities. You will lead the architectural vision, shape the team's technical strategy and roadmap, and act as a mentor and technical leader to foster a culture of engineering and operational excellence. Engaging with customers and stakeholders to understand use cases and feedback, translating them into actionable insights, and effectively influencing stakeholders at all levels are essential aspects of the role. Utilizing strong programming skills to integrate software and systems engineering, building core data platform capabilities and automation to meet enterprise customer needs, is a crucial requirement. Developing strategic roadmaps, processes, plans, and infrastructure to efficiently deploy new software components at an enterprise scale while enforcing engineering best practices is also part of the role. Qualifications for this position include 8-12 years of relevant experience and a bachelor's engineering degree in computer science or its equivalent. Candidates should have the ability to design and implement scalable solutions with a focus on streamlining operations. Strong hands-on experience in Cloud, preferably AWS, is required, along with Infrastructure as a Code skills, ideally with Terraform and EKS or Kubernetes. Proficiency in observability tools like Prometheus, Grafana, Thanos, CloudWatch, OpenTelemetry, and the ELK stack is necessary. Writing high-quality code in Python, Go, or equivalent programming languages is essential, as well as a good understanding of Unix/Linux systems, system libraries, file systems, and client-server protocols. Experience in building Cloud, Big data, and/or ML/AI infrastructure, architecting software and infrastructure at scale, and certifications in cloud and security domains are beneficial qualifications for this role. Cisco emphasizes diversity and encourages candidates to apply even if they do not meet every single qualification. Diverse perspectives and skills are valued, and Cisco believes that diverse teams are better equipped to solve problems, innovate, and create a positive impact.,
As a Site Reliability Engineering (SRE) Technical Leader on the Network Assurance Data Platform (NADP) team at Cisco ThousandEyes, you will be responsible for ensuring the reliability, scalability, and security of the cloud and big data platforms. Your role will involve representing the NADP SRE team, contributing to the technical roadmap, and collaborating with cross-functional teams to design, build, and maintain SaaS systems operating at multi-region scale. Your efforts will be crucial in supporting machine learning (ML) and AI initiatives by ensuring the platform infrastructure is robust, efficient, and aligned with operational excellence. You will be tasked with designing, building, and optimizing cloud and data infrastructure to guarantee high availability, reliability, and scalability of big-data and ML/AI systems. This will involve implementing SRE principles such as monitoring, alerting, error budgets, and fault analysis. Additionally, you will collaborate with various teams to create secure and scalable solutions, troubleshoot technical problems, lead the architectural vision, and shape the technical strategy and roadmap. Your role will also encompass mentoring and guiding teams, fostering a culture of engineering and operational excellence, engaging with customers and stakeholders to understand use cases and feedback, and utilizing your strong programming skills to integrate software and systems engineering. Furthermore, you will develop strategic roadmaps, processes, plans, and infrastructure to efficiently deploy new software components at an enterprise scale while enforcing engineering best practices. To be successful in this role, you should have relevant experience (8-12 yrs) and a bachelor's engineering degree in computer science or its equivalent. You should possess the ability to design and implement scalable solutions, hands-on experience in Cloud (preferably AWS), Infrastructure as Code skills, experience with observability tools, proficiency in programming languages such as Python or Go, and a good understanding of Unix/Linux systems and client-server protocols. Experience in building Cloud, Big data, and/or ML/AI infrastructure is essential, along with a sense of ownership and accountability in architecting software and infrastructure at scale. Additional qualifications that would be advantageous include experience with the Hadoop Ecosystem, certifications in cloud and security domains, and experience in building/managing a cloud-based data platform. Cisco encourages individuals from diverse backgrounds to apply, as the company values perspectives and skills that emerge from employees with varied experiences. Cisco believes in unlocking potential and creating diverse teams that are better equipped to solve problems, innovate, and make a positive impact.,
As a Senior Site Reliability Engineer (SRE) on the Network Assurance Data Platform team at Cisco ThousandEyes, you will be responsible for ensuring the reliability, scalability, and security of our cloud and big data platforms. Collaborating with cross-functional teams, including software development, product management, and security, you will design, build, and maintain systems operating at multi-region scale. Your efforts will directly impact the success of our machine learning (ML) and AI initiatives by guaranteeing that the underlying infrastructure is robust, efficient, and aligned with operational excellence. Your main responsibilities will include designing, building, and optimizing cloud and data infrastructure to ensure high availability, reliability, and scalability of big-data and ML/AI systems. You will implement Site Reliability Engineering principles such as monitoring, alerting, error budgets, and fault analysis. Working closely with development, product management, and security teams, you will develop secure, scalable solutions that support ML/AI workloads and enhance operational efficiency through automation. Troubleshooting complex technical issues in production environments, performing root cause analyses, and contributing to continuous improvement efforts will also be part of your role. You will help shape the team's technical strategy and roadmap, balancing immediate needs with long-term goals, while mentoring peers and fostering a culture of learning and technical excellence. Qualifications for this role include the ability to design and implement scalable and well-tested solutions with a focus on streamlining operations. Strong hands-on experience in cloud services, preferably AWS, and Infrastructure as Code skills, ideally with Terraform and Kubernetes, are required. Previous experience in AWS cost management, understanding of Prometheus and its ecosystem, and the ability to write high-quality code in Python, Go, or equivalent languages are essential. A good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols is expected. Experience in building cloud, big data, and/or ML/AI infrastructure (e.g., EMR, Airflow, Comet ML, AWS SageMaker, Spark, etc) would be a bonus. Cisco values diversity in its employees and believes that diverse teams are better equipped to solve problems, innovate, and create a positive impact. The company encourages candidates from all backgrounds to apply, even if they do not meet every single qualification listed. Research shows that individuals from underrepresented groups may experience imposter syndrome and doubt their candidacy strength. Cisco aims to unlock the potential in all candidates and emphasizes that everyone has something valuable to offer.,
As a Site Reliability Engineer (SRE) on the Network Assurance Data Platform team at Cisco ThousandEyes, your role is crucial in ensuring the reliability, scalability, and security of our cloud and big data platforms. You will be responsible for designing, building, and maintaining systems operating at multi-region scale, collaborating with cross-functional teams to support machine learning (ML) and AI initiatives. Your primary responsibilities will include designing, building, and optimizing cloud and data infrastructure to guarantee high availability, reliability, and scalability of big-data and ML/AI systems. You will implement Site Reliability Engineering (SRE) principles such as monitoring, alerting, error budgets, and fault analysis. Close collaboration with development, product management, and security teams is essential to create secure, scalable solutions that enhance operational efficiency through automation. Troubleshooting complex technical issues in production environments, conducting root cause analyses, and contributing to continuous improvement efforts will be part of your daily tasks. Furthermore, you will have the opportunity to shape the technical strategy and roadmap of the team, balancing immediate needs with long-term goals. Mentoring peers and fostering a culture of learning and technical excellence will also be a key aspect of your role. To excel in this position, you should demonstrate the ability to design and implement scalable solutions with a focus on streamlining operations. Strong hands-on experience in cloud technologies, preferably AWS, is required, along with skills in Infrastructure as Code, specifically with Terraform and Kubernetes. Previous experience in AWS cost management and an understanding of Prometheus and its ecosystem, including Alertmanager, are preferred. Proficiency in writing high-quality code in languages like Python, Go, or equivalent is essential. Additionally, a good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols is expected. Experience in building cloud, big data, and/or ML/AI infrastructure such as EMR, Airflow, Comet ML, AWS SageMaker, Spark, etc., would be a bonus. At Cisco, we value diversity and believe that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We welcome candidates from all backgrounds and encourage you to apply even if you do not meet every single qualification listed. Research shows that individuals from underrepresented groups may doubt the strength of their candidacy, but we believe that everyone has something valuable to offer. Join us in our mission to unlock potential and drive innovation in the digital assurance space.,
Who We Are Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. About The Role The Digital CSM is responsible for overseeing the entire customer lifecycle by leveraging technology, automation, and data to create a seamless experience across onboarding, adoption, and renewal phases. You will proactively engage with customers digitally, ensuring they receive value and meet their goals without the need for constant one-on-one communication. This role is key to scaling our customer success efforts and optimizing engagement while maintaining the human touch. What You’ll Do Digital Engagement Strategy: Develop and execute a proactive digital communication strategy for customer segments, focusing on volume accounts. Ensure each stage of the customer journey is optimized to drive engagement, adoption, and retention. Tech Touch Execution: Utilize automation platforms and email outreach to engage customers at critical moments, ensuring personalized experiences at scale. Data-Driven Customer Success: Leverage key performance indicators to assess the effectiveness of touchpoints, such as delivery rates, open rates, and click-through rates. Analyze customer data to make recommendations to fine-tune digital touchpoints and increase engagement. Monitor and Report on KPIs: Track and report on key performance indicators (KPIs) to senior leadership, providing regular updates on progress, identifying trends, and highlighting areas for improvement to ensure alignment with business goals. Customer Journey Optimization: Continuously improve the digital customer journey by analyzing customer interactions, identifying pain points, and implementing automated solutions to streamline processes. Collaboration: Work closely with other teams such as product and marketing to ensure alignment of digital initiatives with broader business goals. Customer Advocacy: Act as a digital voice for the customer, ensuring that feedback is gathered and shared with internal teams to improve the customer experience. Continuous Improvement: Track and report on the success of digital engagement strategies, using data to optimize and evolve processes. Develop new approaches for increasing customer satisfaction and loyalty through automated engagement. Reach KPIs: Delivery rates, open rates, and click-through rates for digital campaigns and in-app messaging. Effect KPIs: Net promoter score (NPS), customer satisfaction score (CSAT), and customer feedback.ROI KPIs: Churn rate, renewal rate, and time to first value (TTFV) Qualifications 2+ years of experience in a Sales or Customer Success in a SaaS environment. Bachelor's degree preferred or equivalent experience in SaaS and Cloud technologies Strong knowledge of tech touch models and experience implementing automated customer engagement strategies. Strong written communication skills in English to engage both technical and non-technical audiences. Experience working with digital engagement tools (e.g., Gong, Catalyst, and others) Analytical mindset with the ability to track, measure, and improve upon key metrics. Proven ability to collaborate across teams to drive cross-functional success. Project management experience with the ability to manage multiple tasks and priorities effectively. Passion for leveraging data and technology to improve the customer experience. Experience with Customer Success tools (e.g., Salesforce, Clari) and digital communication platforms. Familiarity with network performance monitoring or SaaS-based infrastructure tools. Proficiency in analyzing customer data and identifying trends that drive successful digital campaigns. We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Who We Are Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own. Powered by AI and an unmatched set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues before they impact end-user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. What You'll Do As the Account Executive for Services & Buying Programs – APJC, based in India, you'll lead the full sales lifecycle for ThousandEyes Services and Enterprise Agreements. This role is ideal for a Challenger-minded seller who thrives on building new markets, driving complex multi-architecture deals, and collaborating across cultures and functions. You'll be responsible for driving Enterprise Agreement and Services adoption across the APJC region, partnering closely with Cisco's broader sales, customer success, and renewals teams to deliver business outcomes and long-term customer value. Key Responsibilities: Own the full sales cycle for ThousandEyes Services and Buying Program solutions, including Premium Services, and Enterprise Agreements. Build and scale programs that increase ThousandEyes Enterprise Agreement adoption and Services engagements across APJC customers. Act as a market maker—driving new buying motions and creating opportunities within the Cisco ecosystem. Lead with a Challenger sales mindset, reframing customer challenges and enabling executive-level decision-making. Collaborate cross-functionally with Cisco core, renewals, customer success, finance, legal, and partner teams to design and close complex, multi-architecture deals. Engage across diverse cultures and geographies, building trusted relationships and ensuring alignment with customer outcomes. Maintain disciplined forecasting, pipeline management, and account planning, ensuring operational excellence and predictability. Required Qualifications Proven track record in software and services sales, ideally within SaaS, observability, or cloud infrastructure. Experience building new markets or launching new GTM motions from the ground up. Expertise in Enterprise Agreements, lifecycle services, and value-based selling. Strong Challenger or consultative selling skills with experience influencing technical and executive stakeholders. Demonstrated ability to run complex deal cycles end-to-end, collaborating effectively across regions and functions. Exceptional communication and stakeholder management skills in multicultural, matrixed environments. Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification . Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Who We Are Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own. Powered by AI and an unmatched set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues before they impact end-user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. What You'll Do As the Account Executive for Services & Buying Programs – APJC, based in India, you'll lead the full sales lifecycle for ThousandEyes Services and Enterprise Agreements. This role is ideal for a Challenger-minded seller who thrives on building new markets, driving complex multi-architecture deals, and collaborating across cultures and functions. You'll be responsible for driving Enterprise Agreement and Services adoption across the APJC region, partnering closely with Cisco's broader sales, customer success, and renewals teams to deliver business outcomes and long-term customer value. Key Responsibilities: Own the full sales cycle for ThousandEyes Services and Buying Program solutions, including Premium Services, and Enterprise Agreements. Build and scale programs that increase ThousandEyes Enterprise Agreement adoption and Services engagements across APJC customers. Act as a market maker—driving new buying motions and creating opportunities within the Cisco ecosystem. Lead with a Challenger sales mindset, reframing customer challenges and enabling executive-level decision-making. Collaborate cross-functionally with Cisco core, renewals, customer success, finance, legal, and partner teams to design and close complex, multi-architecture deals. Engage across diverse cultures and geographies, building trusted relationships and ensuring alignment with customer outcomes. Maintain disciplined forecasting, pipeline management, and account planning, ensuring operational excellence and predictability. Required Qualifications Proven track record in software and services sales, ideally within SaaS, observability, or cloud infrastructure. Experience building new markets or launching new GTM motions from the ground up. Expertise in Enterprise Agreements, lifecycle services, and value-based selling. Strong Challenger or consultative selling skills with experience influencing technical and executive stakeholders. Demonstrated ability to run complex deal cycles end-to-end, collaborating effectively across regions and functions. Exceptional communication and stakeholder management skills in multicultural, matrixed environments. Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification . Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Who We Are Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network even the ones they don't own. Powered by AI and an unmatched set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues before they impact end-user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. What You'll Do As the Account Executive for Services & Buying Programs APJC, based in India, you'll lead the full sales lifecycle for ThousandEyes Services and Enterprise Agreements. This role is ideal for a Challenger-minded seller who thrives on building new markets, driving complex multi-architecture deals, and collaborating across cultures and functions. You'll be responsible for driving Enterprise Agreement and Services adoption across the APJC region, partnering closely with Cisco's broader sales, customer success, and renewals teams to deliver business outcomes and long-term customer value. Key Responsibilities Own the full sales cycle for ThousandEyes Services and Buying Program solutions, including Premium Services, and Enterprise Agreements. Build and scale programs that increase ThousandEyes Enterprise Agreement adoption and Services engagements across APJC customers. Act as a market makerdriving new buying motions and creating opportunities within the Cisco ecosystem. Lead with a Challenger sales mindset, reframing customer challenges and enabling executive-level decision-making. Collaborate cross-functionally with Cisco core, renewals, customer success, finance, legal, and partner teams to design and close complex, multi-architecture deals. Engage across diverse cultures and geographies, building trusted relationships and ensuring alignment with customer outcomes. Maintain disciplined forecasting, pipeline management, and account planning, ensuring operational excellence and predictability. Required Qualifications Proven track record in software and services sales, ideally within SaaS, observability, or cloud infrastructure. Experience building new markets or launching new GTM motions from the ground up. Expertise in Enterprise Agreements, lifecycle services, and value-based selling. Strong Challenger or consultative selling skills with experience influencing technical and executive stakeholders. Demonstrated ability to run complex deal cycles end-to-end, collaborating effectively across regions and functions. Exceptional communication and stakeholder management skills in multicultural, matrixed environments. Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification . Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components. For Quota-based Incentive Pay, Cisco Typically Pays As Follows: 75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Why Cisco At Cisco, we connect everything -- people, processes, data, and things -- to enable innovation that benefits business and society. Our commitment to empowering teams, advancing digital transformation, and fostering a culture of inclusion and growth has made us an employer of choice and a technology leader recognized worldwide. When you join Cisco, you're part of a global community that is driving the future of technology and making an impact that matters. About Cisco ThousandEyes Cisco ThousandEyes is the industry-leading Digital Experience Assurance platform. It empowers organizations to deliver flawless digital experiences across every network, even those they don't own. The platform provides a holistic view of the Internet, cloud environments, CDNs, and private networks through a single pane of glass, ensuring that critical applications and websites remain up and running so businesses can thrive. Deeply integrated into the Cisco portfolio, Cisco ThousandEyes extends visibility and assurance across Networking, Security, Collaboration, and Observability solutions. What You'll Do As a Product Sales Specialist (PSS) for Cisco ThousandEyes, you'll drive growth and adoption of this market-leading solution among enterprise manufacturing customers, commercial and public sector accounts in the West, South and North West in India. You'll be responsible for the full sales cycle, working closely with Cisco account teams and channel partners to deliver outcomes for our customers. This is an individual contributor role with a personal sales target. Travel within India & SAARC is expected. Key Responsibilities Proactively generate and manage a robust pipeline through strategic prospecting and business development. Drive disciplined pipeline management with accurate forecasting and opportunity qualification. Orchestrate cross-functional resources, including Channel, Sales Engineering, Customer Success, and Delivery teams to accelerate and close deals. Effectively manage time and priorities across multiple opportunities and customer engagements. Collaborate closely with Cisco Account Managers and partners to maximize customer value and solution adoption. Deliver impactful sales presentations, product demonstrations, and manage the end-to-end sales cycle. Maintain up-to-date information on opportunities and forecasts in Salesforce.com. Consistently achieve or exceed sales targets and contribute to overall team success. Stay abreast of market trends, customer needs, and Cisco's broader portfolio to position Cisco ThousandEyes effectively. Who You Are 5+ years of enterprise software sales experience, with a strong track record of building and managing a sales pipeline and consistently exceeding quotas. Proven ability in proactive business development, including prospecting and driving net-new opportunities. Skilled in orchestrating and collaborating with cross-functional teams (Channel, SEs, Customer Success, Delivery) throughout complex sales cycles. Excellent time management and prioritization skills; able to manage multiple concurrent opportunities and deadlines. Demonstrated success in selling to large enterprise, commercial, and public sector accounts; SaaS and networking solution experience preferred. Outstanding communication, presentation, and negotiation skills. Self-motivated, results-oriented, and a team player who thrives in a high-growth, collaborative environment. Familiarity with Cisco's broader solutions portfolio and sales processes is advantageous. Bachelor's degree or equivalent experience preferred. Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification . Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components. For Quota-based Incentive Pay, Cisco Typically Pays As Follows: 75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Who We Are Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. About The Role We are looking for an outstanding Solutions Engineer to join our team of superheroes. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the enterprise sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials and highlight business value; educate prospects, customers and the sales team at ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business. What You’ll Do Support the technical sales process Assist sales in technical prospecting to help uncover opportunities Demonstrate solution to showcase capabilities and use-cases Build and maintain a technical and trusted advisor relationship with customers Support customers during solution trials Scope and architect solution deployments Present to decision makers during trial wrap-up meetings Participate as a member of the Solutions Engineering teams Participate on weekly team meetings Participate in quarter business review sales meetings Present technical topics and successful wins Share technical challenges and ways to overcome Interact with team to ask questions, share experiences, and exchange ideas Help establish and enhance demonstration material showcasing the solution Research technical topics impacting the industry to grow as an industry leader Interface with Marketing Support trade shows and networking events Support ThousandEyes Connect events Contribute to blog and social media posts Suggest and contribute to white-papers and case-studies Interface with Product Management and Engineering Provide solution feedback from hands-on use and customer interaction Provide solution suggestions and enhancements to drive solution strategy Participate, drive and provide feedback on internal and external solution beta programs Interface with Customer Success Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.) Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success Qualifications 12-16 years total years of experience with 3-5 years of Pre or Post Sales Experience preferred 8-10 years of customer facing experience Excellent presentation, communication, and problem-solving skills Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP) Experience working with customers PAN India SMB and BFSI segments preferred Experience with subscription software e.g. SaaS Knowledge of application and network infrastructures Knowledge of unified communications Experience with application and network performance analysis solutions Experience with packet analysis of network and application protocols Experience with scripting languages (e.g., Python, Perl, Javascript) Experience with Apple, Linux and Microsoft operating systems Fluent in English Travel required as applicable Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That's cool.