3 Analytic Tools Jobs

As a Customer Excellence Manager at bp Global Business Services (GBS), you will play a crucial role in ensuring exceptional customer experience delivery. Working closely with the Operations teams, you will be part of the functional leadership team, integrating various aspects such as partner excellence, insights and performance, transformation and automation, and functional operational excellence. Your primary objective will be to foster long-term customer loyalty by consistently providing value-added services and exceeding customer expectations. Your performance will be gauged based on process efficiency and enhanced customer satisfaction levels. Key responsibilities include integrating all projects impacting the supported function, ensuring closed-loop actions from partner forums, monitoring business performance, supporting service recovery plans, and developing strategic partnership roadmaps aligned with bp's goals. You will also be responsible for translating data and insight requirements into actionable demands, working collaboratively with cross-functional teams and driving continual improvement initiatives. The ideal candidate for this role should possess a Bachelor's degree in business administration, operations management, or a related field. A Master's degree or equivalent experience is preferred. With over 5 years of experience in operational and service excellence roles and a total work experience of 15+ years, you should demonstrate excellent communication, problem-solving, and collaboration skills. Proficiency in Microsoft Office Suite, particularly Excel, and experience in Lean, Six Sigma, and Agile project leadership are essential for this role. In terms of technical capability, familiarity with project management principles, Salesforce, Genesys, SAP, and analytic tools like Celonis and Minitab is required. A working understanding of Customer Service, Order to Cash, and Supply chain processes is also crucial. Business acumen, people-centric focus, and the ability to collaborate and influence key stakeholders are vital attributes for success in this role. Leadership qualities such as adaptability, effective communication, strong team alignment, and influencing skills are highly valued. Being self-aware, managing impact on others, and demonstrating sound judgment in complex environments are key leadership attributes. Additionally, a proactive attitude towards driving team performance, fostering innovation, and delivering seamless customer experiences is expected. This role does not entail significant travel requirements and is a hybrid of office and remote working. Relocation assistance is not provided for this position. If selected for this role, adherence to local policies, including drug screening, medical fitness review, and background checks, may be required based on the specific role.,

As a Senior Associate, Analytics, you will play a key role in supporting the design, build, and enablement of dashboards and other analytic tools to assist our marketing team in making data-driven decisions. Your responsibilities will include collaborating with cross-functional teams to gather requirements, develop data models, and create visualizations that provide valuable insights. You will be involved in analyzing large datasets to identify trends, patterns, and opportunities for optimization. Your expertise in data manipulation, statistical analysis, and data visualization will be essential in transforming complex data into actionable recommendations for the marketing team. Additionally, you will be responsible for monitoring the performance of marketing campaigns, conducting A/B testing, and providing recommendations for improving campaign effectiveness. Your insights and recommendations will directly impact the strategic direction of our marketing initiatives. The ideal candidate for this role will have a strong background in analytics, proficiency in tools such as Tableau or Power BI, and a passion for translating data into meaningful business insights. You should possess excellent communication skills and the ability to present complex information in a clear and concise manner. If you are a data-driven individual with a passion for marketing analytics and a desire to drive business growth through data-driven decision-making, we encourage you to apply for the Senior Associate, Analytics position and be a valuable asset to our team.,

About Client Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes Job Role: Performance tester Experience: 5 to 9 years Work Mode: Work from office Employment Type: Full Time CTC: 2000000 LPA Location: Chennai Notice period: Immediate to 30 days Job Description 9 years of experience in Performance Testing and Engineering Domain Have handson experience in Performance Bottleneck Analysis Infrastructure Application and System level Solid experience in providing Performance Tuning Recommendations Experience in creating performance test strategy design planning work load modelling and elicitation of nonfunctional requirements for testing Handon experience in at least one of the Load testing tools Load Runner Primary Jmeter VSTS SOASTA etc Hands on experience in profiling and performance monitoring Handson experience in using analytic tools like Omniture google analytics and monitoring tools like Dynatrace Appdynamic Tivoli Sitescope etc Handson experience in at least one Object Oriented Programming Language Java C etc would be an added benefit Prior Customer Facing Experience is a must Experience in Mobile App DevelopmentMobile Performance Testing would be an added benefit Be able to recommend test methodologies approach strategic direction for testing and improving applications performance Insurance domain performance testing experience is a plus Soft Skills Excellent analytical and problem solving skills Excellent verbal and written communication skills Successful teamwork experience and demonstrated leadership abilities are required Proven ability to transfer knowledge and stay aware of current trends and technical advancements Ability to articulate and present different pointsofviews on various technologies,