Analyst - Pega Development

You will be working at H.E. Services, contributing to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. The goal is to invest in people, processes, and facilities to support customers and develop new tech solutions. **Roles & Responsibilities:** - Manage daily administration of user access and roles through Operators, Access Groups, and Roles. - Configure and maintain case types, properties, flows, validation rules, and decision logic. - Support routing, approvals, and workflow automation using Pegas rule-based architecture. - Maintain the security of Pega through internal Pega settings, activity audits, sharing rules, permission sets, roles, profiles, etc. - Utilize Pega RULES Process Commander to adjust visual modeling and rule configuration. - Develop and maintain reports and dashboards for users at all levels of the organization. - Maintain and improve data integrity by monitoring exception reports, merging records, and de-duping records. - Create and maintain documentation of technical issues, training, and any modifications to Pega. - Import and export rules. - Participate in QA testing of internal Pega projects. - Assist with Pega related applications such as Salesforce. - Perform other Pega related tasks and projects as assigned by management. - Perform all other duties and special projects as assigned. **Education and /or Training:** - A Bachelor's degree is preferred. - Knowledge of Pega, PRPC, Salesforce, and APIs is preferred. **Relevant Work Experience:** - IT Help Desk familiarity. - Advanced skills in Microsoft Word, Excel, and PowerPoint. - Experience with Java is preferred but not required. **Planning / Organizing / Managerial Knowledge:** - Ability to manage multiple projects and perform under pressure is required. **Communicating & Influencing Skills:** - Excellent interpersonal skills, as well as strong communication skills, verbal and written to both technical and non-technical audiences. - Ability to listen to requests and provide input on how that change will affect other aspects of Salesforce and provide alternatives if necessary.,