Analyst- Operation BI

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies

Role & Responsibilities:

• Generate Daily dashboard and publish for user.
• Develop and /or update standard reports.
• Develop database warehouse.
• Ensure accuracy and completeness of data generated from Business Intelligence System (BI), MIS and GIS.
• MIS related issues on behalf of Business Analytics & BI Managers
• To work on new Projects and prepare and work on Project Delivery Plans
• To produce and provide standardized and accurate Management Information
• To identify trends and highlight issue areas and successes.
• To provide a reporting function for both internal and external clients.
• To ensure accurate recording of staff designations within the operation.
• To populate balanced scorecard information monthly and to improve and develop balanced scorecard approach.
• To prepare presentations at centre, process and differing operational levels for both internal and external clients.
• To provide any financial reporting for Payroll and Business Finance.
• Analysing the performance of the real time management system to ensure the implementation of process improvement.

Required Skills:

• Intermediate SQL
• Basic Power BI Knowledge
• Advance level of MS Excel knowledge
• Basic to intermediate windows operating system navigation skills
• Strong written and verbal communication skills
• Ability to interact with all levels of management across various locations
• Ability to build and maintain strong working relationship
• Strong analytical skills

Comfortable with flexible work timings and willingness to stretch (Rotational Shift)

Disclaimer: