Analyst, Global Business Growth & Automation (GBGA)

As part of the Global Business Growth & Automation (GBGA) team, you are at the forefront of innovation within Salesforce. You partner with internal product, business technology, sales, and revenue teams to deliver cutting-edge tools and platforms for Salesforce employees. You are an agent-first organization, using your own technology to augment your workforce with autonomous agents. You work deeply within the Salesforce platform to ensure that you are Customer Zero, making the most of the Salesforce platform by rapidly launching new features to your employee base as they are released. Role Overview: - Your team is focused on measuring the impact of GBGA initiatives on the wider Salesforce business. You provide data-driven decision support to partner stakeholders to ensure development efforts are focused on the most impactful areas. You measure the adoption of the functionality deployed by GBGA and provide real-time support to the business and change enablement teams for successful project rollouts. You provide visibility to top leaders about the impact these initiatives have made to the business. You partner with business leaders to define, benchmark, and visualize key process and outcome measures for their teams. Key Responsibilities: - Design, build, and manage multi-source dashboards that generate actionable insights to serve specific purposes and cater to the different needs of stakeholders. - Collaborate closely with business stakeholders to understand their objectives and translate them into clear, insightful, and visually compelling dashboards that support strategic decision-making. - Translate complex datasets into engaging and persuasive stories to communicate key insights to various stakeholders. Develop narratives that resonate with both technical and non-technical audiences. - Ensure visualizations adhere to best practices for data accuracy, user experience, and performance. - Stay informed about the latest trends and advancements in analytics tools and techniques, with a keen interest in applying them to uncover or demonstrate business value. Desired Skills And Experience: - 2-4 years of experience in Business Intelligence and/or data analytics/visualization role. - Expert knowledge on data visualization tools including Tableau. Familiarity with different approaches of metrics/dashboards (e.g: executive, operational, support, data quality, performance, risk, behavioral, personalized etc.). - Excellent analytical and problem-solving abilities. Good understanding of SQL for querying and data preparation. - Understands and adapts to the working style of cross-functional and global stakeholders/team members in an always evolving environment. Effectively communicates (written and verbal) with them to move projects forward. - Being active in the Tableau community and/or having an established Tableau Public portfolio is a plus. Familiarity with Salesforce Sales Cloud, Salesforce Revenue Cloud, and the lead-to-cash process is a plus.,