Analyst, Global Analytic (TCF)

Job Title:

Job Description

Key Responsibilities:

• L1 Triage (SFDC Cases):
  • Intake and categorize cases based on geography, vertical, revenue, hierarchy, and Tier-2 classification.
  • Perform first-pass fixes in staging environments when permitted.
  • Route cases to the on-shore queue with supporting evidence when necessary.
• L1 Batch Quality Updates:
  • Receive and analyze error files (diffs/exception reports).
  • Research account discrepancies using trusted sources (e.g., D&B, open internet).
  • Provide corrected batch update files in CSV format with fields including:
    • Proposed_Correction
    • Source
    • Confidence
    • Evidence_URL
    • Reason_Code
• Weekly Operations Reporting:
  • Track and report on volume, SLA adherence, correction acceptance rates, rework percentages, defect types, and SOP compliance.

Required Skills & Qualifications:

• Strong analytical and research skills.
• Familiarity with Salesforce (SFDC) case management.
• Proficiency in Excel and CSV file handling.
• Experience with data quality tools and internet-based research.
• Ability to follow structured SOPs and maintain high accuracy.

Preferred Qualifications:

• Experience with D&B or similar business data platforms.
• Prior experience in L1 support or data operations roles.
• Understanding of data hierarchies and revenue segmentation.

Location:

Language Requirements:

Time Type:

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