Analyst, Enterprise Collaboration, Architecture

Job Purpose

Responsibilities

• Assist in the planning, design, and implementation of server infrastructure.
• Respond to and assist in production operations in a 24/7 environment.
• Participate in an On-Call rotation for after hours and weekend support.
• Educate and mentor members of other groups that we work closely with like EUC
• Stays up to date with the technologies we support and how we can leverage new features to solve business needs.
  

Knowledge & Experience

• IT professional with 1-3 years of hands-on experience in managing and troubleshooting Windows Server environments (2019, 2022 & 2025). Skilled in Active Directory, DNS, Group Policy, and Certificate Authority. Proficient in performing daily administrative tasks including user account creation, distribution list management, and permission handling, aligned with ICE process standards.
• 1-3 years of hands-on experience in patch management and related tools such as Altiris, Tanium, and WSUS Server. Proficient in deploying security updates, managing software distribution, automating patch workflows, vulnerability remediation, compliance reporting, and utilizing Altiris/ Tanium, PowerShell scripting, and Active Directory for enterprise-level patching operations
• 1-3 years of experience using Splunk for server event monitoring and management, including log analysis, alert configuration, and dashboard creation to support proactive incident response and system health tracking
• Worked on Authentication tools (RSA, Windows Authenticator)
• Experience with VMware vCenter to manage windows virtual machines.
• Commissioning and decommissioning of servers (Using automation and manual)
• Ensure Server agent upgrade up to latest release.
• Server hardening with respect to compliance issues
• Perform day-to-day activities such as user account creation, distribution list (DL) creation, and managing user permissions, in accordance with ICE-related processes and protocols
• Scripting skills with PowerShell is a Plus
• Overview on monitoring tools like Spectrum, Big Panda, SolarWinds etc.
• Overview on CMDB or related tools
• Experience with ServiceNow for ITSM processes including incident, Task, and change, and problem management Skilled in creating and managing change requests