AML/ KYC- VoiceSupport

• Position:

  Operations Expert Executive – Revolut Voice

  Department:

  Operations / Customer Support

  Work Mode:

  Voice Process

  Experience Required:

  Minimum

  2 years

  Salary:

  Up to

  7 LPA

  Working Days:

  5 days/week (2 rotational weekly offs)

• About the Role

Operations Expert Executive

• Key Responsibilities

• Handle customer interactions via

  international voice process

  ensuring excellent service delivery.
• Manage backend operational tasks aligned with Revolut’s compliance and service protocols.
• Conduct detailed verification and documentation as per

  AML/KYC guidelines

  .
• Ensure accurate logging, tracking, and closure of cases within defined SLAs.
• Investigate and resolve customer issues related to banking, transactions, and account verification.
• Collaborate with internal teams to escalate and resolve complex cases.
• Maintain data confidentiality and follow strict security measures.
• Support process improvements and contribute to quality enhancement initiatives.

• Required Skills & Experience

• Mandatory:

  Minimum

  2 years

  of experience in

  international banking voice process

  .
• Strong knowledge of

  AML

  and

  KYC

  compliance procedures.
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to analyze banking-related cases and provide accurate resolutions.
• Good understanding of global banking norms, regulatory requirements, and operational workflows.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Strong problemsolving and decisionmaking skills.

Interested Immediate candidate can apply at komal.aswal@teleperformance.com