Ambulance Care Assistant

Job Title: Ambulance Coordinator
Department: Operations / Emergency Services
Designation: Executive – Ambulance Coordination
Location: [Insert Location – e.g., Ahmedabad or Unit-Specific]
Experience Required: 1-3years (Healthcare or Emergency Services preferred)
Reporting To: Manager – Operations / Unit Head

About Shalby Hospitals

Shalby Hospitals is a leading multi-specialty healthcare provider with a strong presence across India. Known for our patient-first approach, clinical excellence, and operational efficiency, we are committed to delivering prompt and compassionate emergency services, including a well-coordinated ambulance network.

Role Summary

The Ambulance Coordinator will be responsible for end-to-end coordination of ambulance services, ensuring timely response and smooth operations. The role involves handling in-house ambulances, liaising with third-party vendors, and supporting patients, staff, and emergency teams during ambulance requirements.

Key Responsibilities

• Act as the single point of contact for all ambulance-related requirements across the hospital.
• Coordinate with in-house ambulance drivers and ensure availability as per shift or emergency needs.
• Liaise with third-party ambulance service providers to ensure prompt support and maintain service quality.
• Manage and maintain a database of all empaneled ambulance vendors, including documentation and agreements.
• Track ambulance movements and ensure timely dispatch for emergency, patient transfer, and discharge services.
• Collaborate with Emergency Department, IPD, and Front Office for patient transport coordination.
• Monitor vehicle condition, compliance documents (e.g., insurance, RTO, pollution), and escalate maintenance issues.
• Ensure availability of basic life support (BLS) equipment and emergency supplies in ambulances.
• Maintain daily records/logs of ambulance usage, billing coordination, and reporting to the operations team.
• Address patient or attendant grievances related to ambulance services promptly.
• Participate in audits, inspections, and vendor reviews.

Desired Candidate Profile

• Graduate in any discipline (Preferred: Healthcare or Hospital Administration).
• 1-3 years of relevant experience in hospital operations, ambulance services, or emergency coordination.
• Good communication skills (verbal & written) and ability to handle high-pressure situations.
• Knowledge of basic emergency handling and ambulance protocols is preferred.
• Proficient in MS Office and capable of maintaining digital records and reporting.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person