Amazon Connect Architect

Job Summary We are seeking an experienced Amazon Connect Architect with 12 to 15 years of experience to design, develop and implement scalable and reliable cloud-based contact center solutions using Amazon Connect and AWS ecosystem services You will play a key role in translating business needs into technical solutions and lead implementation across clients or business units Key Responsibilities Architect and design contact center solutions using Amazon Connect and AWS services like Lambda Lex DynamoDB S3 and CloudWatch Lead the endtoend implementation and configuration of Amazon Connect Integrate Amazon Connect with CRMs, Salesforce, ServiceNow etc, ticketing systems, and third-party tools Define call flows IVR designs, routing profiles and queue configurations Implement Contact Lens realtime metrics and historical reporting Collaborate with cross-functional teams, developers, business analysts project managers Create technical documentation diagrams and handoff materials Stay updated on AWS best practices and new Amazon Connect features Provide technical leadership and mentorship to development support teams Required Skills Proven experience designing and deploying Amazon Connect solutions Strong hands-on knowledge of AWS Lambda, IAM, S3, DynamoDB, Kinesis, and CloudFormation Experience with Amazon Lex and AIML for voice bots Proficiency in programming scripting JavaScript, Node.js Familiarity with CRM integrations especially Salesforce Service Cloud Voice Understanding of telephony concepts SIP DID ACD IVR CTI Experience with CICD pipelines and version control Git Strong documentation and communication skills Preferred Skills AWS Certified Solutions Architect or Amazon Connect accreditation