Overview The Visa Operation Executive plays a critical role in managing and processing visa applications, ensuring compliance with immigration laws and regulations. This position is especially suited for fresh graduates eager to start their careers in the immigration sector. The executive will facilitate the submission of visa applications, liaise with clients, and support the overall operation of the visa processing department. Precision and a strong grasp of documentation processes are essential, as the role directly impacts the success of clients seeking international travel or residency. By participating in day-to-day operations, the Visa Operation Executive contributes to the efficiency and effectiveness of visa processing, ensuring that all procedures meet industry standards. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service. A keen understanding of local and international visa policies will empower the executive to provide accurate guidance and support to clients throughout their application journey. Key Responsibilities Review and process visa applications. Verify documentation for accuracy and completeness. Communicate with clients regarding visa requirements. Maintain records of applications and relevant data. Coordinate with embassies and consulates as needed. Assist in preparing visa application packages. Provide updates to clients on application status. Handle client inquiries with professionalism and clarity. Research current immigration laws and policies. Prepare reports on application trends. Track and manage application timelines. Support administrative tasks within the office. Identify areas for process improvement. Work collaboratively with team members. Participate in training and development activities. Ensure adherence to company policies and procedures. Required Qualifications Bachelor's degree in any discipline. Strong interpersonal and communication skills. Basic knowledge of visa processes and immigration laws. Proficiency in MS Office Suite. Ability to manage multiple tasks efficiently. Outstanding organizational and time management skills. Attention to detail in documentation and processes. Fluency in English; additional languages are a plus. Customer service experience is an advantage. Freshers with a keen interest in immigration are encouraged. Willingness to learn and adapt to new processes. Motivated team player with a positive attitude. Strong research and analytical skills. Ability to work under pressure and meet deadlines. Technical aptitude for data entry tasks. Flexible and open to varied work hours as necessary. Skills: time management skills,attention to detail,problem solving,analytical skills,interpersonal skills,knowledge of visa processes,immigration laws,research skills,ms office suite,data entry,time management,customer service,organizational skills,communication skills
About The Opportunity We operate in the travel & tourism industry, servicing both corporate and leisure segments across India with integrated travel management, bespoke holiday design, and end-to-end ticketing solutions. This is an on-site senior consultancy role focused on delivering high-touch travel programmes, optimising itineraries, and retaining strategic accounts while driving revenue growth. Primary Job Title Senior Travel Consultant Role & Responsibilities Manage end-to-end travel bookings for corporate and premium leisure clients — flight ticketing, hotel, transfers, visas and travel insurance — ensuring accuracy and timely delivery for on-site operations in India. Use GDS platforms (Amadeus / Sabre / Galileo) to construct fares, issue e-tickets, process exchanges/refunds, and apply best-practice ticketing workflows with full fare compliance. Design and optimise complex itineraries (multi-city, multi-carrier) and coordinate with suppliers to secure negotiated rates, upgrades, and value-added services. Act as escalation lead for travel disruptions — proactively manage rebookings, irregular operations, refunds and client communication to minimise business impact. Drive account retention and growth: identify upsell opportunities, cross-sell ancillaries (excess baggage, lounge access, insurance), and meet monthly revenue/booking KPIs. Maintain accurate records in CRM and accounting systems, prepare PNR and invoice documentation, and collaborate with operations, finance and supplier teams to close reservations smoothly. Skills & Qualifications Must-Have 2+ years of hands-on experience as a travel consultant or ticketing agent, with at least 2 years in a senior or lead role handling corporate/leisure accounts. Proven GDS proficiency (Amadeus, Sabre or Galileo) and demonstrable e-ticketing / fare-construction experience. Strong knowledge of vi sa procedures, travel documentation, travel insurance products and airport processes. Excellent client-facing communication skills, high service orientation, and the ability to manage stressful disruption scenarios calmly. Commercial mindset with experience meeting sales targets and upselling travel ancillaries; comfort using CRM and booking tools (Salesforce, TBO, or equivalent). Willingness to work on-site in India with flexible hours during peak travel windows. Preferred IATA certification or diploma in Hospitality/Tourism; prior TMC (Travel Management Company) exposure. Experience with NDC, corporate travel policy management, and handling large corporate account portfolios. Multilingual abilities and experience with RMS, supplier contracting or negotiated rate maintenance. Benefits & Culture Highlights Competitive salary plus incentive structure tied to revenue and client-retention targets. Opportunities for professional development, industry certifications, and familiarisation trips. Collaborative, fast-paced on-site environment with clear career progression paths for high performers. This role is ideal for a client-focused, commercially-minded travel professional who thrives in on-site operations, enjoys solving complex itinerary challenges, and wants to drive measurable results in a dynamic travel-management setting. Skills: communication,crm,management
Job Description Job Summary: We are seeking a Visa Operation Head to lead and oversee end-to-end visa processing, documentation, and stakeholder communication. The ideal candidate will combine strong operational expertise in visa services with leadership skills to manage a team, improve processes, ensure compliance, and maintain high client satisfaction. This role involves embassy/consulate liaison, document verification oversight, appointment coordination, fee management, performance reporting, and continuous improvement of visa operations. Key Responsibilities Lead and supervise the visa operations team; allocate workload, provide coaching, and conduct performance reviews. Oversee processing of visa applications, ensuring accuracy, timeliness, and adherence to internal SLAs and external regulations. Act as primary point of escalation for complex or sensitive visa cases and maintain strong relationships with embassies, consulates, and external vendors. Develop, document, and continually improve standard operating procedures (SOPs), checklists, and workflows for visa handling. Manage appointment scheduling processes, courier/logistics arrangements for passport submissions and collections, and vendor performance. Ensure robust document verification practices, confidentiality, and compliance with data protection and immigration regulations. Monitor team KPIs, generate operational reports and dashboards, and present insights to senior management to drive decisions and improvements. Handle fee management processes, reconcile payments, and ensure accurate record-keeping for financial and audit purposes. Drive training initiatives to upskill the team on country-specific requirements, e-visa systems, and new policy updates. Support client communications on process overview, timelines, and escalations; ensure high levels of client service and timely resolution of inquiries. Qualifications & Requirements Education: Bachelor’s degree or diploma in any field. Experience: Minimum 4–6 years of experience in visa operations, immigration support, or a related field, with at least 2 years in a supervisory or team lead role. Strong organizational and analytical skills; experience managing operational KPIs and generating management reports. Proficiency with Microsoft Office (Word, Excel) and Google Workspace; experience with CRM or visa management systems is a plus. Excellent communication and interpersonal skills; proven client-service orientation and ability to manage stakeholder expectations. Languages Required: Arabic, Malayalam, and English. Knowledge of common visa categories and processes (tourist, business, work, student, residency) and familiarity with e-visa and embassy appointment systems. High attention to detail, strong document verification capabilities, and commitment to confidentiality and regulatory compliance. Ability to prioritize, manage multiple tasks under pressure, and lead process improvements in a fast-paced environment. Experience in vendor management, budgeting/fee reconciliation, and implementing quality controls is desirable. Skills & Keywords Visa operations leadership, team management, process improvement Embassy liaison, consulate coordination, appointment scheduling Document verification, passport handling, visa stamping e-Visa, Schengen, GCC, work visa, tourist visa, student visa CRM, visa management software, case tracking, KPI reporting Data entry, MS Excel, Microsoft Office, Google Workspace Customer service, client communication, multilingual support Attention to detail, time management, confidentiality Skills: management,application,crm,confidentiality,communication