AM-OTC

Assistant Manager, OTC Collection & Reconciliation.

We are looking for someone with extensive knowledge and understanding of entire OTC Collections. In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.

Key Responsibilities:

• 1.

• Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.

• Sending reminders and follow up as per client aligned collection strategy.

• Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.

• Research any fully open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.

• Extract invoice level details from customer portal and other available sources to capture invoice level details.

• Analysis customer behavior and trend to manage portfolio well and to seek required support.

• Candidate would be responsible for managing high volume accounts per month.

• Perform regular reconciliations of general ledger accounts to ensure accuracy and completeness.

• Investigate and resolve discrepancies between general ledger accounts and subsidiary ledgers.

• Prepare and review reconciliation reports, ensuring they are accurate and timely.

• Coordinate with other departments to gather necessary information for reconciliation and resolve any issues.

• Assist in month-end and year-end closing processes by preparing necessary journal entries and ensuring all reconciliations are completed.

• Ensure compliance with accounting policies, procedures, and regulatory requirements.

• Provide support during internal and external audits by preparing required documentation and responding to auditor inquiries.

• Recommend improvements to reconciliation processes and internal controls.

• Maintain all relevant systems and tables with valid information.

• Must demonstrate a high level of self-motivation, energy, and flexibility.

• Research any full open invoices which customers have disputed.

• Support team priorities and initiatives and effectively manage workload.

• Assist in SOP (Standard Operating Procedures) creation and updating.

• Deliver the required data for audit purposes.

• Making the accounting process controls established through the internal policies.

• Ensure Key Metric's are met, and service is delivered to end users as expected.

• Daily usage of client's tools for the assigned activities.

Qualifications:

Minimum Qualifications

• B. Com Graduate or equivalent experience.

• Prior relevant work experience.

• Detail oriented.

• Must have excellent interpersonal skills with the ability to interact with high credibility at all levels of the organization.

• Must have strong analytical and decision-making skills.

• Proficient in using the MS Office package especially with MS Excel (some hands-on Experience), PowerPoint, Outlook

• Excellent communication & presentation skills

• Relevant OTC domain experience & SAP with Reconciliation

Preferred Qualifications

• Relevant OTC domain experience & SAP with Reconciliation

• Experience with international process transition would be an added advantage.