Experience Required: 2–5 years Work Type: Full-time | Weekend shift rotation required Role Summary We are looking for a proactive and empathetic Solution Analyst with a Degree in Instrumentation, Mechanical, or Electrical Engineering to join our L1 Support team. The ideal candidate will have strong foundational knowledge of IoT and Industry 4.0 technologies, excellent customer-facing communication skills, and a keen problem-solving mindset. This is a critical front-line role responsible for delivering high-quality support to customers, ensuring timely resolution of technical issues, and contributing to a seamless product experience. Key Responsibilities Act as the first point of contact for customer-reported issues via email, phone, or support portals. Diagnose and troubleshoot L1-level technical problems related to IoT devices, sensors, gateways, and platform configurations. Log, categorize, and triage tickets within SLA timelines using ITSM tools (e.g., Jira Service Management). Communicate clearly and empathetically with customers in fluent English—both written and verbal. Escalate complex or unresolved issues to L2/L3 support or engineering teams with detailed context. Coordinate with cross-functional teams (product, engineering, QA) for issue follow-up and feedback. Document solutions and contribute to the knowledge base. Be available for weekend support shifts as part of the team’s rotation plan. Required Skills & Qualifications Bachelor’s degree in Instrumentation, Mechanical, or Electrical Engineering. 2–5 years of experience in customer-facing technical support or field application roles. Solid understanding of IoT architecture, protocols (MQTT, OPC UA, Modbus), and Industry 4.0 concepts. Excellent English communication skills – spoken and written. Strong sense of ownership, common sense, and customer empathy. Proficiency in tools like Jira, Confluence, Excel, and ticketing platforms. Willingness to work on weekends and flexible shifts when needed. Desirable (Nice to Have) Experience working in a smart manufacturing or industrial automation environment. Exposure to edge gateways, cloud platforms (Azure, AWS IoT), or PLC, SCADA systems. Familiarity with SQL, Python scripts, JavaScript. What You’ll Bring A customer-first mindset with attention to detail. Strong communication and interpersonal skills. A curious learner with the ability to work independently and collaboratively. The emotional intelligence to handle tough customer situations calmly and professionally. Show more Show less

Job Title: Support Engineer / Developer (L1/L2 Support) Experience: 2+ Years Location: Pune Job Type: Full-Time Job Overview: We are seeking a highly motivated and customer-focused Support Engineer (Developer) with 2 years of experience to join our dynamic team. This role offers exposure to both L1 and L2 support, providing a unique blend of customer interaction and hands-on technical problem-solving. We are looking for a passionate and proactive Support Engineer / Developer with 2 years of experience in customer-facing roles, who thrives in a fast-paced environment and enjoys problem-solving. The ideal candidate will have a solid technical foundation in Ruby on Rails (RoR), MongoDB, React, and Java, coupled with strong communication skills and customer empathy. The role involves handling L1 and L2 support tickets, resolving technical issues, and working closely with product and engineering teams to ensure customer satisfaction. Key Responsibilities: Serve as the first and second line of defense for technical support (L1/L2). Troubleshoot and resolve customer issues related to RoR, MongoDB, React, and Java-based applications. Respond to and own customer queries via ticketing systems, emails, or calls within defined SLAs. Collaborate with engineering teams to resolve complex technical problems. Identify and escalate critical issues proactively to the relevant teams. Document solutions, FAQs, and knowledge base articles for recurring issues. Participate in root cause analysis and incident review meetings. Be available for weekend rotations and after-hours support as needed. Required Skills & Qualifications: 2+ years of experience in technical support or software development. Hands-on experience in Ruby on Rails , MongoDB , React.js , and Java . Strong debugging, problem-solving, and analytical skills. Excellent verbal and written communication skills . High customer empathy and commitment to delivering quality support. Exposure to monitoring tools, logs, or debugging production issues. Flexible to work in shifts and on weekends as part of an on-call rotation. Nice to Have: Experience using support tools like Jira, ServiceNow, Freshdesk , or similar. Familiarity with containerization (Docker), CI/CD, or cloud platforms (AWS, Azure). Prior experience working in a SaaS or product-based company. Share your CV on jobs@altizon.com

Job Title : Technical Manager Experience : 8–10 Years Location : Pune Employment Type : Full-Time Role Overview We are looking for a dynamic and hands-on Technical Manager with 8–10 years of experience in full-stack product development. The ideal candidate should have proven experience leading engineering teams, delivering high-quality products, managing customer expectations, and being deeply involved in architecture and hands-on coding. This role demands strong technical leadership with a deep understanding of modern web technologies, software design, and agile delivery practices. Key Responsibilities Lead the end-to-end development of scalable, secure, and maintainable web-based products and features. Manage and mentor a team of developers, fostering a collaborative and high-performance engineering culture. Engage directly with customers to gather requirements, provide technical guidance, and ensure timely delivery. Take ownership of software architecture, design reviews, and technical decision-making. Drive sprint planning, release management, and ensure high code quality through best practices. Stay hands-on with development tasks and unblock team members when required. Coordinate cross-functional efforts across Product, QA, Support, and DevOps teams. Monitor system performance, troubleshoot issues, and ensure system reliability and performance. Continuously explore and adopt new technologies to improve system architecture and team productivity. Technical Skills & Experience Languages & Frameworks : Strong experience in Ruby on Rails, JavaScript, React.js, SQL, and MongoDB. Exposure to Devops in Azure is highly preferred. Experience with Java is a plus. Frontend : Proficient in building rich UIs using modern JavaScript frameworks. Backend : Solid understanding of RESTful APIs, MVC architecture, and asynchronous processing. Database : Experience in schema design and query optimization in SQL and NoSQL databases. Architecture & Design : Strong experience in designing scalable, performant systems. DevOps & Deployment : Familiarity with Docker, CI/CD, cloud infrastructure (AWS/Azure) is a plus. Agile Development : Well-versed in Agile/Scrum methodologies and project tracking tools (e.g., Jira, Trello). Soft Skills Excellent communication and interpersonal skills; ability to interact effectively with customers and internal stakeholders. Strong problem-solving, decision-making, and leadership capabilities. Passion for clean code, architecture, and software craftsmanship. Ability to thrive in a fast-paced, evolving environment. Qualifications Bachelor's or Master’s degree in Computer Science, Engineering, or a related field. Prior experience working in a product-based company is highly preferred. Proven track record of delivering complex projects and leading technical teams.