AI/ML Engineer

About us

Exotel is one of Asias largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best-in-class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, ICICI, IDFC, Redbus, Flipkart, Quikr, Practo, Lazada, Redmart, etc. to name a few. We are a 9-year-old company with humble beginnings. We started as a 3-member team. Currently, we are a 120-member team catering to over 3000 customers across the globe. Our technology has connected over 400 million people across the world and powered over 10 billion conversations. Read our growth story here.

Tech @ Exotel

Exotel Engineering solves some really cool infrastructure-level problems with the goal of ensuring no one misses a call or an SMS.

• Our focus is on building a very fault-tolerant, loosely coupled, scalable and real-time distributed system
• We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, and MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing
• We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices
• We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!
• We are crazy about high availability

What are we looking for?

We are looking for candidates with strong programming skills, and a strong understanding of computer/distributed systems. We want people who love designing and building infrastructure components and large complex services. Being a Software Engineer at Exotel takes a bit more than the following

What are we looking for?

• Champion (lead) projects for Implementation, testing of GenAI solutions for Exotels customers 
• Work with support team wherever needed
• Liaise with pre-sales teams and customers for understanding of requirements and timelines
• Liaise with product team to understand the product to ensure efficient implementation as well as to suggest product improvements
• Team mentoring 

Must Haves

• Proven track record of project delivery for 1+ years
• Good coding (Preferably Python) skills and DSA
• Good problem solving and communication skills.
• Good Knowledge of Gen-AI technologies (LLM prompt engineering)
• Familiarity with React, HTML, CSS, JS or similar frameworks
• Familiarity with HTTP, REST, microservices, concurrency and Multithreading
• Willingness to work in a dynamic and fast paced environment.

• 4-6 years of experience

  with a Bachelor / Master's Degree in Computer Science or equivalent.
• Ownership and commitment towards work

Good-to-haves

• Experience with cloud deployments