AI Customer Success Engineer

Join FlexAI:

AI Customer Success Engineer.

Founded by Brijesh Tripathi, who bring experience from Nvidia, Apple, Tesla, Intel, and Zoox, FlexAI is not just building a product we're shaping the future of AI. Our teams are strategically distributed across Paris, Silicon Valley, and Bangalore, united by a shared mission: to deliver more compute with less complexity.

FlexAI is the place for you !

Position Overview:

You'll own customer enablement and first-line success/support for new and existing users. You'll be the dedicated point of contact during onboarding, map workloads to FlexAI capabilities, keep comms crisp, and escalate what matterswhile also improving our docs, processes, and training. If you love helping customers succeed and enjoy rolling up your sleeves technically, this role is for you!

What you'll do:

• Run demos:

  Support demos and technical deep dives.

• Enable & onboard:

  Proactively guide new users from hello to first successful run, acting as their dedicated Point of Contact.

• Map workloads ? FlexAI:

  Understand customer use cases and recommend the right paths (training, fine-tuning, inference, data flows); request product evolutions when gaps exist.

• Communicate clearly & proactively:

  Own customer updates, status, and expectationsno surprises.

• Support first line:

  Triage issues, reproduce on the FlexAI platform, resolve or escalate with crisp tickets and logs.

• Collect & prioritize feedback:

  Turn customer signals into actionable tickets and feature requests; partner with Product to shape the roadmap.

• Docs & learning:

  In collaboration with the Developer Advocate, maintain how-tos, tutorials, technical blueprints, and knowledge base; create adoption guides and technical blueprints.

What you'll need to be successful:

• Customer-first

  mindset with strong ownership and follow-through.

• Startup & agile mindset:

  You thrive in fast-changing environments, stay hands-on, and if something isn't possible, you find a creative workaround to make it happen.

• Clear & Positive communicator

  who writes sharp updates and explains complex topics simply.

• Hands-on problem solver

  who can reproduce issues and suggest pragmatic fixes.

• Bias to action

  in a fast-moving, startup environment.

KPIs you'll drive:

• Onboard customers at the speed of ligh

  t shorten time-to-first-success.

• Transform sign-ups into success stories

  maximize SQL ? Opportunity ? Won conversions.

• Turn onboarding into delightful experiences

  delight users from day one.

• Be the bridge from demo to can't-live-without

  accelerate time-to-value.

• Make friction disappear

  slash onboarding cycle times.

• Build champions, not just users

  ensure activated accounts become reference customers.

• Translate technical excellence into business wins

  help Sales close faster.

• Drive usage momentum

  ensure every new customer ramps quickly to meaningful workloads.

What you bring:

• Software engineering background with Prior experience in a customer-facing role

  (Customer Success Engineer, Support Engineer, TAM, or Solutions Engineer).

• Coding skills

  (e.g., Python, Bash) and ability to evaluate technical complexity of feature requests.

• Ideally previous experience with AI/ML programming & debugging

• Comfort with AI infra environment (Containers, GPU, Runtimes) ; able to debug and craft minimal repros.
• Familiarity with ticketing and knowledge base tools (e.g., Jira/Zendesk + Notion/Confluence).

What we offer:

• A competitive salary and benefits package, tailored to recognize your dedication and contributions.
• The opportunity to collaborate with leading experts in AI and cloud computing, learning from the best and the brightest, fostering continuous growth.
• An environment that values innovation, collaboration, and mutual respect.
• Support for personal and professional development, empowering you with the tools and resources to elevate your skills and leave a lasting impact.
• A pivotal role in the AI revolution, shaping the technologies that power the innovations of tomorrow.

Offices :

Our teams are strategically distributed across three continentsEurope, North America, and Asiaunited by a shared mission: to deliver more compute with less complexity.

• Paris - HQ
• San Francisco (Bay Area) - US office
• Bangalore - India office

Apply NOW!

You've seen what this role entails. Now we want to hear from you! Does this opportunity align with your aspirations If you're even slightly curious, we encourage you to apply it could be the start of something extraordinary!

At FlexAI, we believe diverse teams are the most innovative teams. We're committed to creating an inclusive environment where everyone feels valued, and we proudly offer equal opportunities regardless of gender, sexual orientation, origin, disabilities, veteran status, or any other facets of your identity that make you uniquely you.