AGM/DGM - Warranty Management

FE_Energy-E407

AGM/DGM - Warranty Management - Full Time - Navi Mumbai, India

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for an AGM/DGM - Warranty Management to join our FE_Energy team in India .

Your main tasks and responsibilities:

• The task of the Warranty Manager is to co-ordinate the relevant activities and to co-operate closely with internal and external functions.
• A Warranty Manager shall have technical knowledge to evaluate a warranty claim and to guide resolution and shall have knowledge in claim management and commercial handling.
• He / she ensures proper attention and provides a prompt response to the customer. The Warranty Manager also stays in contact with Sales / Tendering, PRN and RES because ongoing warranty cases might affect ongoing business or may generate new business. He / she identifies RCA opportunities and can initiate corrective and preventive action
• During the handling of a warranty case all warranty cost invoices have to be approved by the Warranty Manager. The monthly evaluation of the warranty provision is within the responsibility of the Warranty Manager.
• The Warranty Manager and the team attending the case have to record and store information regarding warranty discussions with the clients (Who?, When?, What?) and must be able to share this information with other stakeholders within Sulzer.

To succeed in this role, you will need:

• 10-15 years of work experience
• B.E Mechanical engineering qualified
• Leadership qualities to drive the team
• Planning, coordination, and execution skills
• Good written and verbal communications

What we offer you:

• 22 vacation days + 9 days Casual leave + 8 days Sick Leave + 13 days Festival holidays
• Defined contribution pension scheme
• Hospitalization insurance benefit
• On-site car parking
• Subsidized cafeteria
• Long service award

Location: We are based in Navi Mumbai. This is great place to live because, you get to live close to the biggest metro of India Mumbai at tier 1 city cost, very well connected to Mumbai, close to international airport including the new one coming up, close to outdoor tourist locations of Mumbai including Toy train connected Hill station, very good schools & colleges.

Do you have a question about the role?

Reach out to Kasturi Kulkarni at Kasturi.Kulkarni@sulzer.com . Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.