Agile Scrum Master

Job Title: Agile Scrum Master Travel & Mobility Platform
Location: Kolkata, India Department: Technology / Product Engineering

Role Overview

The Agile Scrum Master will drive agile ways of working across multiple development squads building our core mobility and ground transport products and platforms.
This role combines hands-on facilitation of Scrum events with coaching, delivery governance, and continuous improvement to ensure predictable, high-quality releases for customers and partners.

Key Responsibilities

• Lead Scrum for multiple module teams (20–25 engineers total) delivering search, booking, routing, safety, payments, and partner tools for ground transport.
• Facilitate all agile ceremonies (daily stand-ups, sprint planning, backlog refinement, reviews, retrospectives) and ensure they are outcome-focused and time-boxed.
• Ensure on-time sprint and release deliveries by tracking progress, managing dependencies across modules, and proactively removing impediments.
• Work closely with Product Owners to prioritize backlogs based on customer safety, reliability, and service quality outcomes.
• Coach engineers, Product Owners, and stakeholders on agile principles, supporting a culture of ownership, transparency, and continuous improvement.
• Define and track agile metrics (velocity, burndown, cycle time, defect rates, incident trends) to improve predictability and platform stability.
• Coordinate with operations, support, and partner teams to plan releases that minimize disruption to live transport services.
• Promote strong engineering practices (CI/CD, automation, code quality, incident postmortems) in collaboration with tech leads and architects.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years as a Scrum Master / Agile Delivery Lead in product engineering or platform teams.
• Proven experience handling multiple Scrum teams or a large team split into modules in a high-availability or transactional domain (e.g., travel, mobility, ecommerce, fintech).
• Strong knowledge of Agile/Scrum frameworks, ceremonies, artefacts, and scaling patterns (e.g., multi-team coordination, dependency management).
• Excellent facilitation, communication, and conflict-resolution skills across distributed teams and stakeholders.
• Relevant Agile certifications (CSM, PSM, SAFe, PMI-ACP, etc.) strongly preferred.

Preferred Skills and Domain Fit

• Experience in travel, mobility, logistics, maps/routing, or booking/marketplace platforms.
• Hands-on experience with tools such as Jira, Confluence, Azure DevOps, or similar for managing multi-team backlogs and reporting.
• Familiarity with always-on, safety-critical systems (SLAs, incident management, on-call processes, root-cause analysis).
• Ability to balance delivery pressure with sustainable pace, team wellbeing, and long-term platform quality.