Advisor, System Engineering

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Job Title

What does a great Infrastructure Solutions, Advisor II do

The Infrastructure Solutions, Advisor II is responsible for end-to-end delivery of infrastructure solutions to Fiserv customers. Working closely with Team Members, Development, Product and other Engineering teams, He / She will deliver an infrastructure solution that is technically sound, resilient to failure, operationally supportable, and meets the requirements of the business. Delivery of the infrastructure solution requires a variety of skills including infrastructure architecture, hands-on build-out and configuration of the infrastructure, Network, security, management of the application container, as well as project technical leadership skills ensuring projects are delivered within scope and on-time.

A high degree of collaboration with Development, Project Management and other Infrastructure teams is required to provide right level of agility within a defined delivery process. The ideal candidate will leverage a consultative approach, exhibit strong leadership skills, will be forward thinking, and will be able to work effectively across a multitude of technical and non-technical groups in a diverse and talented team, continuously striving for excellence.

What will you do:

• Develop and maintain strong working relationships with internal Technology stakeholders.
• Lead a team of engineers for development of Infrastructure automation, deployment of services/software
• Reviews appropriateness of technologies used for system components and recommends modifications and/or upgrades when necessary to keep systems operating according to defined service level agreements and operating level agreements.
• Drive continuous improvement and introduction of IT best practices into all areas of process, metrics, and performance.
• Coordinates resources to install servers and software and hardware upgrades.
• Communicates changes in technology and services from the ICTO Function to the appropriate channels and personnel.
• Audit Supervision

What you will need to have:

• Current, enterprise-class Infrastructure/System Engineering experience with Windows platforms running on Intel servers utilizing directly attached and SAN attached storage.
• Experience designing, implementing, and managing solutions utilizing one or more of the following technologies:
  • Windows and Linux Server
  • .NET and Java Framework
  • Internet Information Server Middleware, Weblogic, WebSphere
  • MS SQL, Oracle
  • PowerShell, Python
  • Active Directory Domains (accounts, groups, OUs, Group Policy)
  • VMWare, VXRails, vRealize Orchestrator
  • DNS
  • Firewall rules and related troubleshooting
  • Apigee, F5 LTM/GTM
  • Proxy Technologies
  • TLSSSL Certificates and Cipher Suites
  • Understanding of ITIL, Incident, Problem and change management processes.

• Experience utilizing a consultative approach while interacting with customers and appropriate representatives to analyze, validate, specify, verify, document, and manage the requirements.
• Experience in script development (PowerShell, Batch, etc.)
• Experience with automated system builds and post-provisioning configuration management tools.

• Working knowledge of networking protocols and components including TCP/IP, DNS, NFS
• Experience designing and implementing High Availability and Disaster Recovery solutions.
• Experience working on a matrix team consisting of a variety of Infrastructure Engineering groups, as well as Development groups and Client Relationship groups.
• Ability to quickly learn new technologies required for accomplishing project goals.
• Ability to produce high quality operational documentation, including Visio diagrams, high-level descriptions of the environment, as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure.
• Strong customer service skills with high level of professionalism, and ability to work in complex situations.
• Proven ability to collaborate across multiple sites and geographic areas.
• Must have the ability to simultaneously manage multiple projects or tasks.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work closely with Project Management to communicate status and identify risks to project timelines.
• Possess troubleshooting/problem-solving skills.
• Keen attention to detail
• Defines the operating structure, processes, procedures and talent profiles required to build a world class team.
• Builds a customer obsessed culture that focuses on customer success as its primary goal.
• Manages performance, coaches team leaders and members, and resources team appropriately to deliver on objectives while driving a culture of excellence.
• Establishes and enables a proactive, outcomes-oriented culture of accountability and partnership within the teams where not my job is not an answer.
• Provides leadership and hands-on technical direction to deliver problem, solution, tactical, and break-fix capability.
• Oversees and provides leadership direction during operational incidents, ensuring necessary resourcing and availability of subject matter expertise proactive, business communications.
• Facilitates genesis of solutions in a productive, efficient manner, working across technologies and geographies to deliver customer-focused business outcomes.
• Delivers change and incident management to drive industry leading operational excellence.
• Drives successful business outcomes beyond the immediate incident or need.
• Must have excellent communications and presentation Skills.
• Provide guidance and leadership toward improving IT operational challenges and efficiencies driving better response/resolution capabilities.
• Execute full life-cycle management plans against server technologies.
• Partner with various IT, Business, client groups in support of critical business application availability

What would be great to have:

• Willingness and capability to quickly learn new technologies required for accomplishing project goals.
• Extensive troubleshooting and analytical thinking skills
• Capable of exercising discretion and independent judgment
• Experience with AWS and/or Azure cloud platforms
• Bachelor's degree in computer science, Information Technology, or Business or equivalent degree is desirable.
• Minimum 12+ years of experience as a Systems Engineer
• Minimum 5+ years of experience in Manager role

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.