13 Vrealize Orchestrator Jobs

Mandatory Skills: VMware Vrops Knowledge of virtualization platforms and associated technologies including (but not limited to) the full VMware stack (ESXi, vCenter, vSAN, NSX, and the vRealize Suite). Should have good hands-on experience on designing & solution & implementing V sphere, V center, VRA,VRO, VCS & VROPs. Should have good hands-on experience in Cloud Builder. Understanding of configuration management and software defined data center (SDDC) infrastructure. Must have good understanding of Cloud platforms viz AWS, Azure etc. and ability to design and deliver solutions around it. Knowledge of embedded solutions on AWS, Azure etc. (For example VMC on AWS, VMware Horizon on Azure etc.) Ability to develop/build IT solutions to meet business requirements. Ability to implement & troubleshoot. Documentation, organization, and time management skills. Take initiative to improve processes, procedures, skills, and technical knowledge. Excellent communication & presentation skill.

Job type Contract to HIRE - Ability to quickly learn and Implement VMware technology products and solutions and apply these skills rapidly and effectively using automation techniques. - Monitor, troubleshoot, optimize performance to ensure the VMWare infrastructure is secure. - Staying up to date and applying best practices and knowledge shared by Engineering team to improve the VMWare environment. - Addressing Security vulnerabilities and bug fixes in timely manner to keep the infrastructure safe and secure. - Build/Rebuild new VMware ESX cluster environments using automation solutions to meet business requirements globally. - Experience in testing, planning, rollout ESX security patches on complex ESX production environments and on dedicated ESX clusters using vRO workflows. - Experience on vCenter patching to keep the infrastructure secure. - Experience in planning and implementing ESX Hardware evergreening activities on complex VMware environments which includes vendor management and coordination with data center teams. - Deploy and manage ESX hosts, Clusters and vCenter. - Experience in managing complex and large VMware environments, ESX hosts, clusters, and vCenter. - Optimizing and remediation solutions on network port groups and standard vSwitches to align with group standards. - Managing the cluster storage by procuring and configuring the ESX datastores and troubleshooting related issues. - Proficiency in ESX Capacity management including vMotion migration activities in standard and internal cloud platforms. - Expertise knowledge in cluster features including configuring of HA/DRS to maintain cluster healthy. - Experience in vRO and Ansible, puppet Automation. - Follow change management process and adhere with HSBC defined standards to ensure change quality is not compromised.

Technology/ Subject Matter Experience: Private Cloud/VMware vRealize Suite Keywords: Private Cloud, vRealize Suite, vRA, vRO, vRB, vRLI, Orchestrator Roles and Responsibilities: Extensive hands on experience with the vRealize Suite - especially vRealize Automation & vRealize Orchestration Support Consultants/Architects to develop High level design and Low level design for vRealize suite. Expert in implementing vRA, vRO, Log Insight, vRealize business design as per HLD and LLD. Troubleshooting the issues popping up while implementing vRealize Suite of products. Troubleshooting vRA/vRO infrastructure for any unplanned downtime/Issues. Experience with basic SQL and Postgres database management and querying for troubleshooting purposes Experience in handling multiple vRA environments, Multi-tenancy, Fabric groups, Reservations and all vRA components. Creating Blueprints. Experience in Log insight implementation and management. Experience in vRealize business implementation and management. Practical experience in integrating with 3rd party products like ServiceNow/IPAM etc. Practical experience in third party integration using APIs, esp. REST Practical vRO workflow development expertise or scripting experience in any one scripting language. Preferable is Java Scripting, Terraform, Python Expertise in migrating the non-managed workloads to vRA managed machines. Training of new team members Mandatory Skills : VMware and vRealize Automation Certification Mandatory: VMware certified professional certification- Cloud (VCP-CMA) Certification Mandatory: VMware certified Advanced Professional Cloud (VCAP-CMA/DCV) Process/ Quality Knowledge: Must have clear knowledge on ITIL based service delivery ITIL certification is Mandatory. Knowledge on quality, Six Sigma is desired. Soft Skill Good communication, documentation, reporting Focused on quality of deliverables Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: VMWARE ARIA CMP. Experience: 5-8 Years.

VMware L3 Administrator with VSAN and Azure VMware Solution Expertise Job Description: We are seeking a highly skilled VMware L3 Administrator with specialized expertise in VMware Virtual SAN (vSAN) and Azure VMware Solution (AVS) to join our IT infrastructure team. The successful candidate will be responsible for managing, optimizing, and scaling our VMware environments, with a particular focus on advanced vSAN and AVS operations and troubleshooting. This role demands a deep technical acumen, leadership in complex virtualization projects, and a proactive approach to system management. Responsibilities: Design, configure, and manage advanced VMware vSphere, vSAN, and Azure VMware Solution (AVS) environments to ensure high availability, performance, and scalability. Lead the troubleshooting and resolution of high-level issues involving vSphere, vSAN, and AVS, providing L3 support and root cause analysis. Optimize vSAN and AVS configurations for maximum efficiency and performance, including hardware selection, network design, and storage configuration. Implement and oversee disaster recovery and business continuity plans for virtual environments, ensuring data integrity and system resilience. Plan and execute upgrades, patches, and configuration changes across VMware environments, ensuring minimal disruption to business operations. Validate and ensure compliance of VMware deployments with company standards and industry best practices using vSphere Lifecycle Manager. VMware Server Admin (L2), VRealize Orchestrator (L3), VMWARE VSAN (L2)

Location PAN india Timelines to fulfill By 30th Jun Skill set VCF (VMware cloud foundation suite) JD furnished below Rate up to 160K 36 years of experience inVMware technologies (vSphere, vCenter, ESXi, etc.) Exposure toVMware Cloud Foundation (VCF) architecture and components Solid understanding of virtualization, compute, storage, and networking Experience with hybrid cloud environments (e.g.,VMware on AWS, AzureVMware Solution) Ability to script or automate using Power CLI or other tools is a plus Strong problem-solving skills and client-facing communication abilities VMware certifications (VCP-DCV, VCAP, or VCF-related) preferred but not required Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Vmware VDI. Experience3-5 Years.

Dear Candidate, We are seeking an Infrastructure Automation Engineer to automate infrastructure provisioning, configuration, and management using infrastructure-as-code (IaC) tools and cloud-native technologies. Key Responsibilities: Develop and maintain IaC templates using Terraform, Ansible, or similar tools. Automate deployment and monitoring of servers, networks, and storage. Implement continuous delivery/integration pipelines for infrastructure changes. Ensure environments are consistent, scalable, and secure. Collaborate with cloud, security, and DevOps teams. Required Skills & Qualifications: Expertise in IaC (Terraform, CloudFormation, Pulumi). Strong scripting skills (Python, Bash, PowerShell). Experience with configuration management tools (Ansible, Chef, Puppet). Familiarity with CI/CD tools and practices. Solid understanding of networking, cloud computing, and Linux/Windows systems. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Responsibilities: Execute and refine cloud infrastructure automation strategy, architecture, and standards. Drive best practices and continuous improvement for the Intelligent Automation (IA) program. Enable Hyper Automation Architecture, integrating multiple Intelligent Automation capabilities: RPA, NLP, OCR, Process Mining, Task Mining, and Conversational AI. Reduce provisioning time for cloud infrastructure services. Enhance user satisfaction with self-service functions. Improve service uptime by automating manual, error-prone changes. Minimize hand-offs between teams to streamline operations. Maximize flexibility for developers and app owners in consuming cloud services. Ensure reusability and maintainability of automation assets. Evaluate adjacent Intelligent Automation technologies and contribute to the program roadmap. Identify automation opportunities, define approaches, and design solution architecture. Lead efforts to codify, deploy, and operate assets for prioritized automation projects. Primary Automation Focus Areas: Cloud Management IT Process Automation Server Life Cycle Automation Continuous Configuration Automation Application Release Automation Continuous Integration and Deployment Storage Automation Network Automation Hardware Provisioning Automation Experience & Skills: Must-Have: Proven experience leading technology projects. Strong business acumen, with rapid understanding of business strategies and IT implications. Excellent communication skills, both oral and written. Ability to manage high-volume, multi-faceted activities efficiently. Track record of relationship-building with leadership at various levels. Strategic advisory experience for senior IT and business leaders. Expertise in IT strategy, standards, and architecture, particularly in automation and cloud services. Background in complex solution architecture in evolving technology domains. 4+ years as a solutions architect, enterprise architect, or consultant with a solution sales mindset. 2+ years focused on cloud environments and supporting infrastructures. Experience working with distributed cross-functional teams to drive customer success. Technical Skills: Automation & Integration Technologies: Jenkins, Terraform, Ansible/Tower, Puppet/Chef, vRA/vRO, other orchestrators, configuration management frameworks. Development Languages: JavaScript, Python, Bash, Java. API Development & Architecture: JSON, microservices, API Gateways, SOA frameworks, ESBs, ETL pipelines. Cloud Infrastructure: AWS, Azure, Kubernetes, OpenStack, OpenShift, VMware vRealize Suite. Software-Defined Networking & Storage: Virtualization, containers, serverless technologies, big-data, and ML platforms. Familiarity with UiPath & Microsoft Power Platform. Security Fundamentals: Infrastructure, cloud, hypervisor, and operating system security.

Responsibilities: Execute and refine cloud infrastructure automation strategy, architecture, and standards. Drive best practices and continuous improvement for the Intelligent Automation (IA) program. Enable Hyper Automation Architecture, integrating multiple Intelligent Automation capabilities: RPA, NLP, OCR, Process Mining, Task Mining, and Conversational AI. Reduce provisioning time for cloud infrastructure services. Enhance user satisfaction with self-service functions. Improve service uptime by automating manual, error-prone changes. Minimize hand-offs between teams to streamline operations. Maximize flexibility for developers and app owners in consuming cloud services. Ensure reusability and maintainability of automation assets. Evaluate adjacent Intelligent Automation technologies and contribute to the program roadmap. Identify automation opportunities, define approaches, and design solution architecture. Lead efforts to codify, deploy, and operate assets for prioritized automation projects. Primary Automation Focus Areas: Cloud Management IT Process Automation Server Life Cycle Automation Continuous Configuration Automation Application Release Automation Continuous Integration and Deployment Storage Automation Network Automation Hardware Provisioning Automation Experience & Skills: Must-Have: Proven experience leading technology projects. Strong business acumen, with rapid understanding of business strategies and IT implications. Excellent communication skills, both oral and written. Ability to manage high-volume, multi-faceted activities efficiently. Track record of relationship-building with leadership at various levels. Strategic advisory experience for senior IT and business leaders. Expertise in IT strategy, standards, and architecture, particularly in automation and cloud services. Background in complex solution architecture in evolving technology domains. 4+ years as a solutions architect, enterprise architect, or consultant with a solution sales mindset. 2+ years focused on cloud environments and supporting infrastructures. Experience working with distributed cross-functional teams to drive customer success. Technical Skills: Automation & Integration Technologies: Jenkins, Terraform, Ansible/Tower, Puppet/Chef, vRA/vRO, other orchestrators, configuration management frameworks. Development Languages: JavaScript, Python, Bash, Java. API Development & Architecture: JSON, microservices, API Gateways, SOA frameworks, ESBs, ETL pipelines. Cloud Infrastructure: AWS, Azure, Kubernetes, OpenStack, OpenShift, VMware vRealize Suite. Software-Defined Networking & Storage: Virtualization, containers, serverless technologies, big-data, and ML platforms. Familiarity with UiPath & Microsoft Power Platform. Security Fundamentals: Infrastructure, cloud, hypervisor, and operating system security.

Responsibilities: Execute and refine cloud infrastructure automation strategy, architecture, and standards. Drive best practices and continuous improvement for the Intelligent Automation (IA) program. Enable Hyper Automation Architecture, integrating multiple Intelligent Automation capabilities: RPA, NLP, OCR, Process Mining, Task Mining, and Conversational AI. Reduce provisioning time for cloud infrastructure services. Enhance user satisfaction with self-service functions. Improve service uptime by automating manual, error-prone changes. Minimize hand-offs between teams to streamline operations. Maximize flexibility for developers and app owners in consuming cloud services. Ensure reusability and maintainability of automation assets. Evaluate adjacent Intelligent Automation technologies and contribute to the program roadmap. Identify automation opportunities, define approaches, and design solution architecture. Lead efforts to codify, deploy, and operate assets for prioritized automation projects. Primary Automation Focus Areas: Cloud Management IT Process Automation Server Life Cycle Automation Continuous Configuration Automation Application Release Automation Continuous Integration and Deployment Storage Automation Network Automation Hardware Provisioning Automation Experience & Skills: Must-Have: Proven experience leading technology projects. Strong business acumen, with rapid understanding of business strategies and IT implications. Excellent communication skills, both oral and written. Ability to manage high-volume, multi-faceted activities efficiently. Track record of relationship-building with leadership at various levels. Strategic advisory experience for senior IT and business leaders. Expertise in IT strategy, standards, and architecture, particularly in automation and cloud services. Background in complex solution architecture in evolving technology domains. 4+ years as a solutions architect, enterprise architect, or consultant with a solution sales mindset. 2+ years focused on cloud environments and supporting infrastructures. Experience working with distributed cross-functional teams to drive customer success. Technical Skills: Automation & Integration Technologies: Jenkins, Terraform, Ansible/Tower, Puppet/Chef, vRA/vRO, other orchestrators, configuration management frameworks. Development Languages: JavaScript, Python, Bash, Java. API Development & Architecture: JSON, microservices, API Gateways, SOA frameworks, ESBs, ETL pipelines. Cloud Infrastructure: AWS, Azure, Kubernetes, OpenStack, OpenShift, VMware vRealize Suite. Software-Defined Networking & Storage: Virtualization, containers, serverless technologies, big-data, and ML platforms. Familiarity with UiPath & Microsoft Power Platform. Security Fundamentals: Infrastructure, cloud, hypervisor, and operating system security.

Work location-Pune, Ahmedabad, Indore Responsibilities Execution and refinement of cloud infrastructure automation strategy, architecture, and standards. This includes driving best practices and continuous improvement activities for the Intelligent Automation (IA) program with the following goals: Enable Hyper automation Architecture, integrating multiple Intelligent Automation capabilities, such asRPA, NLP, OCR, Process Mining, Task Mining, and Conversational AI Reduce time for cloud infrastructure service provisioning Raise user satisfaction with self-service functions Improve service uptime due to automation of manual, error-prone, changes Minimize hand offs between different teams which otherwise would be manual Maximize developer and app-owner flexibility in consuming cloud services. Maximize re-use and maintainability of automation assets Evaluate Intelligent Automation adjacent technologies, providing input to the Intelligent Automation program roadmap Coordinate the identification of automation opportunities, define approaches and solution architecture Lead efforts to codify, deploy and operate assets for prioritized automation projects. Primary Automation Focus Areas: Cloud Management IT Process Automation Server Life Cycle Automation Continuous Configuration Automation Application Release Automation Continuous Integration and Deployment Storage Automation Network Automation Hardware Provisioning Automation Experience and Skills: Demonstrated experience in leading technology projects preferredDemonstrated ability for rapid understanding of business strategies, and their implications for IT strategyExcellent Oral and Written communication skillsAbility to handle a large volume of multi-faceted activities in a quality mannerConsistent track record of building and maintaining relationships with various leadership levels both internal and external to the IT organizationProven track record of working in a strategic advisory role to senior IT and business leadersExperience in defining IT strategy, standards, and architecture particularly with automation, public cloud services and IT infrastructureBackground in architecting and designing complex customer solutions in a rapidly evolving technology domain4+ years of experience as a solutions architect, enterprise architect, or in an architect consulting delivery role with a solution sales mentality2+ years focused on cloud environments and their supporting infrastructuresDemonstrated ability to work with distributed cross-functional teams to achieve success on behalf of customersAutomation and integration technologiesTooling such as Jenkins, Terraform, Ansible/Tower, Puppet/Chef, vRA/vRO, other orche strators, configuration management frameworks, etc.Development languages JavaScript, Python, Bash, Java, etc.API development, JSON, micro-service architecture, API Gateways, SOA frameworks, ESBs, ETL pipe-lines, etcIT infrastructureAWS, Azure, Kubernetes, OpenStack, OpenShift, VMware vRealize SuiteSoftware defined networking, storage systems architecture, virtualization, containers, serverless technologies, big-data and ML platformsFamiliarity with UiPath and MSFT Power PlatformFamiliarity with security fundamentals at the infrastructure, including cloud and hypervisor, and operating system level

Job Information Job Opening ID ZR_2146_JOB Date Opened 07/03/2024 Industry Technology Job Type Work Experience 5-8 years Job Title Platform Engineer City Pune Province Maharashtra Country India Postal Code 411014 Number of Positions 4 Work locationPune, Ahmedabad, Indore Responsibilities Execution and refinement of cloud infrastructure automation strategy, architecture, and standards. This includes driving best practices and continuous improvement activities for the Intelligent Automation (IA) program with the following goals: Enable Hyper automation Architecture, integrating multiple Intelligent Automation capabilities, such asRPA, NLP, OCR, Process Mining, Task Mining, and Conversational AI Reduce time for cloud infrastructure service provisioning Raise user satisfaction with self-service functions Improve service uptime due to automation of manual, error-prone, changes Minimize hand offs between different teams which otherwise would be manual Maximize developer and app-owner flexibility in consuming cloud services. Maximize re-use and maintainability of automation assets Evaluate Intelligent Automation adjacent technologies, providing input to the Intelligent Automation program roadmap Coordinate the identification of automation opportunities, define approaches and solution architecture Lead efforts to codify, deploy and operate assets for prioritized automation projects. Primary Automation Focus Areas: Cloud Management IT Process Automation Server Life Cycle Automation Continuous Configuration Automation Application Release Automation Continuous Integration and Deployment Storage Automation Network Automation Hardware Provisioning Automation Experience and Skills: Demonstrated experience in leading technology projects preferredDemonstrated ability for rapid understanding of business strategies, and their implications for IT strategyExcellent Oral and Written communication skillsAbility to handle a large volume of multi-faceted activities in a quality mannerConsistent track record of building and maintaining relationships with various leadership levels both internal and external to the IT organizationProven track record of working in a strategic advisory role to senior IT and business leadersExperience in defining IT strategy, standards, and architecture particularly with automation, public cloud services and IT infrastructureBackground in architecting and designing complex customer solutions in a rapidly evolving technology domain4+ years of experience as a solutions architect, enterprise architect, or in an architect consulting delivery role with a solution sales mentality2+ years focused on cloud environments and their supporting infrastructuresDemonstrated ability to work with distributed cross-functional teams to achieve success on behalf of customersAutomation and integration technologiesTooling such as Jenkins, Terraform, Ansible/Tower, Puppet/Chef, vRA/vRO, other orche strators, configuration management frameworks, etc.Development languages JavaScript, Python, Bash, Java, etc.API development, JSON, micro-service architecture, API Gateways, SOA frameworks, ESBs, ETL pipe-lines, etcIT infrastructureAWS, Azure, Kubernetes, OpenStack, OpenShift, VMware vRealize SuiteSoftware defined networking, storage systems architecture, virtualization, containers, serverless technologies, big-data and ML platformsFamiliarity with UiPath and MSFT Power PlatformFamiliarity with security fundamentals at the infrastructure, including cloud and hypervisor, and operating system level check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Jio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India. This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal. Jio has over 400 million customers in India, generating petabytes of data every second, and hence the need to build infinitely scaling, low latency, high throughput and highly available systems. 1 Education :- B.E./B.Tech/MCA in Computer Science 2 Experience :- Must have 6+ Years relevant experience in the field of Vmware ,Windows and NSX Administration. 3 Mandatory Skills/Knowledge :- 1. Installation and Configuration: Deploy, install, configure, and upgrade VMware software and virtualization platforms based on client requirements. a. Experience on VMware vRA, vROPS, and vRO b. Experience in P2V, VMotion and VMware virtual center. c. Experience in installing, configuring, troubleshooting ESXi d. Upgrades of NSX-v environments 2. Management Experience with planning, deployment, configuration and administrator of NSX-T Infrastructure 3. Configure Distributed Firewall and Gateway Firewall to protect east-west and north-south traffic 4. Troubleshooting: Identify and resolve issues related to VMware infrastructure, including virtual machines, ESXi hosts, vCenter servers, and networking components. 5. Should be able to handle critical Incidents and able to perform root cause analysis. 6. Should have experience in handling User service request and Alert management. 7. Experience in Deployment of NSX-T DataCenter Infrastructure 8. Work experience in deployment of NSX Manager, NSX Edge nodes, NSX Edge Clusters on VMWare ESXi environments Configure and troubleshooting. 9. Performance Optimization: Monitor and optimize the performance of VMware environments to ensure efficient resource utilization and high availability. 10. Security: Implement security best practices to protect virtualized environments from threats and vulnerabilities. 11. Technical Support: Provide technical support and guidance to clients, addressing their VMware-related concerns and inquiries. 12. Experience in Microsoft Windows Server Administration DC, DNS, DHCP, DFS, WSUS, Group Policy Management etc. 13. NSX-v operational familiarity and all concepts 14. Deployment of NSX-v environments 15. Knowledge of basic network concepts e.g., IP, TCP, DNS, switches, routers etc 16. Concepts of load balancers and their function and features 17. Capacity Planning: Assess and plan for future capacity requirements, recommending hardware and software upgrades as needed. 18. Should have knowledge of ITIL Process. Preferred Skills/Knowledge 1. Good understanding of NSX-T DataCenter Logical Switching, Routing, Bridging, Security, Services, Monitoring and Federations. 2. Good understanding of TCP/IP services and network security and working experience with firewalls Working experience of enterprise switching and routing. 3. Prior experience in banking domain with exposure to compliance requirement for various standards like PCI - DSS. 4 Desired Certifications VMware VCP-NV certification 5 Soft Skills 1. Must be ready to learn new technologies and acquire new skills. 6. Must be a Team Player 3 7. Should be good in Verbal and Written Communication.

Dear Candidate, We are seeking a skilled Enterprise Support Specialist to join our team. The ideal candidate will be responsible for providing high-quality technical support to enterprise clients, ensuring their systems run smoothly and efficiently. You will be the primary point of contact for resolving technical issues, implementing solutions, and offering ongoing assistance to help our clients achieve their business objectives. Role & Responsibilities: Technical Support : Provide troubleshooting and technical support for enterprise clients, diagnosing and resolving issues related to software, hardware, and networking. Incident & Problem Management : Manage incidents, problems, and service requests, ensuring timely resolution in line with SLAs (Service Level Agreements). System Monitoring : Monitor client systems to ensure smooth operation, identifying potential issues before they impact business processes. Client Communication : Act as the primary liaison between clients and internal teams, communicating technical issues, updates, and solutions effectively. Documentation & Reporting : Maintain detailed records of support activities, including issues, resolutions, and system changes. Provide regular reports on system performance and incidents. System Updates & Configuration : Assist in the deployment, configuration, and maintenance of enterprise software solutions, ensuring they meet client needs. Collaboration with Internal Teams : Work closely with development, operations, and product teams to address client concerns and escalate issues when necessary. Required Skills & Qualifications: Technical Support Expertise : Proven experience in enterprise-level technical support, troubleshooting software, hardware, and network-related issues. Systems & Networking Knowledge : Strong understanding of enterprise IT infrastructure, including server management, cloud solutions, networking, and system configurations. Ticketing Systems : Experience with issue tracking and ticketing systems like JIRA , ServiceNow , or Zendesk . Client-Focused : Strong customer service skills, with a focus on providing exceptional support to enterprise clients. Problem-Solving : Excellent analytical and troubleshooting skills to resolve complex technical issues quickly and efficiently. Documentation & Reporting : Strong documentation skills, with the ability to create clear reports and guides for both clients and internal teams. Software Solutions : Familiarity with enterprise software and systems such as ERP , CRM , database management systems , and cloud platforms . Soft Skills: Strong problem-solving and analytical skills. Excellent communication skills to work with cross-functional teams. Ability to work independently and as part of a team. Detail-oriented with a focus on delivering high-quality solutions Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted, one of the HR from my team will contact you as soon as possible. Kandi Srinivasa Reddy Delivery Manager Integra Technologies