Admissions and Support Executive

Role Overview You will be joining a dynamic and student-centric team at YMGrad as a Customer Support Executive. Your role will involve interacting with students, solving problems, and ensuring a smooth and positive experience for them throughout their study abroad journey. Your excellent communication skills, empathy, and proactive attitude will be key to delivering outstanding service and guidance. This is a full-time, on-site position with working hours from Monday to Saturday, 9:00 AM to 6:00 PM. Key Responsibilities - Guide students through the entire study abroad journey, including university selection and application submission. - Provide personalized assistance on university shortlisting, loan guidance, visa documentation, and application timelines. - Establish and maintain strong, trust-based relationships with students to ensure high satisfaction levels. - Conduct post-service follow-ups to collect feedback and reviews for continuous improvement. - Meet or exceed individual and team performance targets to contribute to overall organizational success. Qualifications and Skills - Strong communication skills, both written and verbal. - Empathy, patience, and a customer-oriented mindset. - Ability to multitask, stay organized, and manage time effectively in a fast-paced environment. About YMGrad YMGrad is a rapidly growing new-age social platform with a thriving community of over 300,000+ registered students pursuing international education. The company is revolutionizing the overseas admissions space by providing expert guidance with a student-first approach. Join YMGrad to be part of a mission-driven company that is shaping the future of international education. Enjoy working in a high-impact team within a fast-paced and supportive environment, with ample growth opportunities as the company scales rapidly. Contribute to creating real student success stories every day.,