Actimize Production Support

Matrix is seeking a skilled and proactive Actimize Support Engineer with deep expertise in Anti-Money Laundering (AML) systems. This role involves supporting mission-critical applications such as Actimize SAM, CDD, and ActOne, ensuring system stability, performance, and compliance across infrastructure and data layers.

Key Responsibilities

Application Support

• Provide L1–L3 support for Actimize platforms (SAM, CDD, ActOne).
• Monitor system health, jobs, and alerts; resolve performance and application errors.
• Coordinate with vendors for patches, hotfixes, deployments, and escalations.

️ Infrastructure & IT Operations

• Manage Windows/Linux servers, including patching, upgrades, and hardening.
• Support deployments, environment refreshes, and troubleshooting with IT teams.
• Ensure availability of compute, storage, and network resources.

Security & Compliance

• Apply OS, DB, and middleware patches; remediate vulnerabilities in collaboration with InfoSec.
• Manage password rotation and enforce security controls.
• Ensure compliance with internal audit and external regulatory standards.

️ Database & Data Support

• Collaborate with DBAs for performance tuning, backup/restore, and data refreshes.
• Troubleshoot ETL/data load issues and support reconciliation across systems.

Vendor & Integration Management

• Work with Actimize and third-party vendors on deployments and issue resolution.
• Troubleshoot integration and data feed problems across platforms.

Monitoring & Incident Management

• Proactively monitor logs, jobs, and system alerts.
• Manage incidents via ticketing systems; perform root cause analysis and implement permanent fixes.

Governance & Reporting

• Maintain detailed runbooks and a centralized knowledge base.
• Generate regular SLA, performance, and incident reports.
• Participate in CAB/change management processes.

Qualifications

• 5+ years of experience in application support, preferably in AML or financial services.
• Hands-on experience with Actimize SAM, CDD, ActOne modules.
• Strong knowledge of Windows/Linux server environments, SQL, and ETL processes.
• Familiarity with InfoSec practices and compliance frameworks.
• Excellent troubleshooting, documentation, and communication skills.