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Matrix USA
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Actimize Production Support

Actimize Production Support

Matrix USA

5 years

0 Lacs

hyderabad telangana india

Posted:1 day ago| Platform:

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Skills Required

actimize support sam stability compliance data resolve linux patching troubleshooting storage network security middleware collaboration audit database tuning backup restore etl reconciliation integration management monitoring analysis governance reporting server sql documentation communication

Work Mode

On-site

Job Type

Full Time

Job Description

Matrix is seeking a skilled and proactive Actimize Support Engineer with deep expertise in Anti-Money Laundering (AML) systems. This role involves supporting mission-critical applications such as Actimize SAM, CDD, and ActOne, ensuring system stability, performance, and compliance across infrastructure and data layers.
Key Responsibilities🔧 Application Support

Provide L1–L3 support for Actimize platforms (SAM, CDD, ActOne).
Monitor system health, jobs, and alerts; resolve performance and application errors.
Coordinate with vendors for patches, hotfixes, deployments, and escalations.

🖥️ Infrastructure & IT Operations

Manage Windows/Linux servers, including patching, upgrades, and hardening.
Support deployments, environment refreshes, and troubleshooting with IT teams.
Ensure availability of compute, storage, and network resources.

🔐 Security & Compliance

Apply OS, DB, and middleware patches; remediate vulnerabilities in collaboration with InfoSec.
Manage password rotation and enforce security controls.
Ensure compliance with internal audit and external regulatory standards.

🗃️ Database & Data Support

Collaborate with DBAs for performance tuning, backup/restore, and data refreshes.
Troubleshoot ETL/data load issues and support reconciliation across systems.

🤝 Vendor & Integration Management

Work with Actimize and third-party vendors on deployments and issue resolution.
Troubleshoot integration and data feed problems across platforms.

📊 Monitoring & Incident Management

Proactively monitor logs, jobs, and system alerts.
Manage incidents via ticketing systems; perform root cause analysis and implement permanent fixes.

📋 Governance & Reporting

Maintain detailed runbooks and a centralized knowledge base.
Generate regular SLA, performance, and incident reports.
Participate in CAB/change management processes.

Qualifications

5+ years of experience in application support, preferably in AML or financial services.
Hands-on experience with Actimize SAM, CDD, ActOne modules.
Strong knowledge of Windows/Linux server environments, SQL, and ETL processes.
Familiarity with InfoSec practices and compliance frameworks.
Excellent troubleshooting, documentation, and communication skills.

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