Accounts Receivable- Sales

Job Title: Accounts Receivable (Sales)

Location: Kottat, Chalakudy

Department: Sales & Customer Relations

Experience Required: 1–3 years

Employment Type: Full-time

Job Summary:

We are seeking a motivated and detail-oriented Customer Relations Officer to join our team. This role involves payment collections and managing client information, maintaining accurate documentation, and providing essential support to the sales department. The ideal candidate will be a strong communicator with a customer-first mindset and excellent organizational skills.

Key Responsibilities:

• Collect and verify customer details through calls, emails, and in-person interactions.
• Maintain and update client records in CRM systems and internal databases.
• Ensure data accuracy, confidentiality, and compliance with company policies.
• Prepare and manage client documentation including contracts, forms, and service records.
• Organize and maintain digital and physical filing systems.
• Generate periodic reports on customer interactions and feedback.
• Coordinate with the sales team to ensure timely follow-ups and client communication.
• Assist in scheduling meetings, demos, and presentations.
• Support lead tracking and campaign documentation.
• Respond to customer inquiries and provide accurate information.
• Resolve basic customer issues or escalate to relevant departments.
• Ensure a positive customer experience through professional and courteous service.

Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer service, client relations, or sales support.
• Experience in the IT sector is desirable and will add weight to the application.

Skills

• Excellent verbal and written communication skills.
• Strong organizational and documentation abilities.
• Proficiency in MS Office and CRM software.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and problem-solving mindset.

What We Offer:

• Competitive salary and performance-based incentives.
• A collaborative and inclusive work environment.
• Opportunities for career growth and skill development.