Accounts Receivable (AR) Call Centre | AR Callers | Voice Freshers

Role Overview: Join a team at one of India's largest healthcare revenue cycle management companies in Pune, India. You will be provided with training if you are a fresher. Your main responsibilities will include maintaining documentation on client software, recording after-call actions, resolving inquiries and complaints through calls, and providing accurate product/service information to customers. Key Responsibilities: - Maintain adequate documentation on the client software for sending necessary documentation to insurance companies and keeping a clear audit trail for future reference - Record after-call actions and perform post-call analysis for claim follow-up - Assess and resolve inquiries, requests, and complaints through calling to ensure customer inquiries are resolved at the first point of contact - Provide accurate product/service information to customers, research available documentation including authorization, nursing notes, medical documentation on client's systems, and interpret explanation of benefits received prior to making the call Qualifications Required: - Fluent in English - Prior experience in an international call center is an advantage, but not compulsory - Flexibility to work in night shifts according to US office timings and holiday calendars - Fast learner with the ability to communicate effectively and adapt well to different situations to meet operational goals - Basic working knowledge of computers - Degree/diploma in arts or sciences without any current arrears. BTech, BE, MBA, MCA, and other professional courses will not be considered as this is an entry-level call center position,