Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Adobe
>
Account Services Rep

Account Services Rep

Adobe

5 - 9 years

0 Lacs

noida uttar pradesh

Posted:2 days ago| Platform: Shine logo

Apply

Skills Required

strong communication skills business insight results focus influence support experience organizational skills

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Support Service Manager (SSM) at Adobe, your role is crucial in providing personalized support to our Ultimate Support plan customers. You will ensure clear communication, regular updates, and seamless collaboration with Technical Account Managers (TAMs). Your responsibilities will involve coordinating with both customers and internal Adobe teams to expedite issue resolution and enhance transparency. Additionally, you will be responsible for establishing positive relationships across various internal departments. Key Responsibilities: - Partnering with TAMs to deliver top-notch customer support, starting with smooth onboarding for new Ultimate customers. - Reviewing daily Ultimate customer issues, ensuring high-quality updates aligned with priority and business impact. - Leading support case queue reviews, ensuring accurate prioritization and progress visibility. - Providing oversight for critical support issues, delivering personalized customer management until resolution. - Contributing to service reviews, identifying successes and areas for improvement. - Defining and maintaining the Service Improvement Plan, communicating progress updates. - Conducting customer-specific Root Cause Analysis (RCA) post-significant events. - Providing Support Health data and insights to the Ultimate delivery team, aiding in evaluating customer Technical Health. Qualifications Required: - Business Insight: Understand customer needs alongside Adobe's business goals, with strong problem-solving skills and experience analyzing data trends. - Results Focus: Mentor and coach team members, prioritizing long-term strategic improvements over short-term results. - Influence: Demonstrate a track record of leading virtual teams globally, effectively communicating with senior stakeholders. - Strong Communication Skills: Articulate plans and ideas effectively, showing passion and handling urgent customer communications. - Support Experience: Extensive experience supporting high-profile Enterprise customers or leading technical support teams, with a focus on customer success and collaboration. - Organizational Skills: Ability to prioritize, manage, and implement projects effectively across multiple functions.,

More Jobs at Adobe

Manager, Software Development

Bengaluru

9 - 14 yrs

INR 40 - 45 Lacs

Computer Scientist (C++)

Noida

5 - 10 yrs

INR 40 - 50 Lacs

Program Manager

Noida

8 - 13 yrs

INR 45 - 50 Lacs

Computer Scientist -1 (Devops)

Noida

4 - 7 yrs

INR 15 - 20 Lacs

Computer Scientist-I

Bengaluru, Karnataka

6 - 6 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Adobe

Software Development

San Jose CA

Login to

Please Verify Your Phone or Email

Confirm Action

Account Services Rep