Technical Support Executive Nliven Technologies

2.0 - 6.0 years

0 Lacs

indore, madhya pradesh

On-site

As a Technical Support Executive at our company, your primary responsibility will be to take necessary actions in the applications based on requests received from the customer support team. You will play a crucial role in assisting the customer support team by handling customer requests and phone calls, escalating issues to the Manager when required for resolution. Additionally, you will be responsible for managing client content, coordinating with the customer support team and clients" team, and helping manage clients" online tools that are essential for their business operations. Moreover, you will be tasked with preparing and enhancing training manuals, videos, and other content, as well as setting up meetings or webinars and providing support to attendees and speakers. Your role will also involve scheduling and conducting online demos to introduce clients" tools to end users, requiring you to learn new products and platforms to effectively assist users with their queries. To qualify for this position, you should hold a Diploma or Bachelor's degree with a minimum of 2 years of industry experience in Technical Support. Ideal candidates will have a passion for technical support operations, with at least 2+ years of hands-on experience preferred. Proficiency in technical service functionality in a call center environment and experience in digital and social marketing will be advantageous. Previous experience in serving and supporting educational or financial services customers is also preferred. In terms of skills, you should be self-motivated and capable of working independently. Effective communication skills, both oral and written, are essential, along with excellent writing skills. Proficiency in English (Upper-Intermediate level minimum) is required, while knowledge of Spanish is considered a plus. Strong attention to detail, proficiency in Microsoft Office Suite and G-Suite, and the ability to conduct presentations via technology platforms like Zoom and Skype are necessary for this role. As a professional Technical Support Executive, you should possess excellent interpersonal and organizational skills, with the ability to think on your feet and adapt quickly to changing work environments. Experience in handling customer complaints, conflict resolution, and problem-solving is crucial, as well as the ability to multitask and provide exceptional service and support. You should be willing and able to take on ad hoc duties or other assignments as required.,

Posted 1 day ago

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SAP Basis Team Lead (Night Shift) NTT DATA Business Solutions

7.0 - 11.0 years

0 Lacs

hyderabad, telangana

On-site

As a SAP BASIS Lead/TSM, you will be required to possess customer-centric skills, strong communication and analytical abilities, a result-driven approach, and collaborative skills. These qualities are crucial for excelling in the role of a BASIS Lead Consultant or Technical Service Manager. It is essential that you meet the following criteria: - Possess 7 to 10 years of experience in SAP implementation projects. - Be committed to working in a continuous night shift from 5:30 PM to 3:30 AM IST. - Have excellent verbal and written communication skills with the ability to communicate clearly and concisely. - Demonstrate a strong executive presence and the ability to interact effectively with Customer Top Management. - Exhibit a proven ability to transfer knowledge and stay updated on current trends and technical advancements. - Showcase excellent presentation skills, including creating RCAs, Landscape Reviews, Monthly service reports, etc. - Demonstrate outstanding analytical and problem-solving skills. - Have a robust Basis implementation experience with SAP products such as ECC on HANA, S/4 HANA, BW, BO, PI/PO, Fiori, Gateway, Web dispatcher, etc. - Possess a minimum of 2 end-to-end implementation experiences. - Knowledge and experience in SAP sizing is advantageous. - Have experience in SSO configuration and support. - Hands-on experience in performing version upgrades and migrations of both applications and databases is a must. - Experience in data center migration is advantageous. - Strong experience in applying SAP notes, support packs, performing EHP upgrades, and kernel upgrades. - Expertise in performance tuning across the SAP product range. - Strong installation and upgrade experience in at least two databases, including MSSQL, Oracle, Sybase, and DB2. - Experience with Windows, Linux, and Unix operating systems. - General backup and restore experience across various databases. - Strong experience in client copies, system copies, and refreshes. - Solution Manager experience is advantageous. - Ability to work effectively as a team player. - Knowledge of Cloud technologies such as BTP, Integration Suite, Cloud Connector, etc. In this role, you will play a critical part in maintaining and optimizing SAP systems, ensuring their efficiency and reliability to meet business requirements effectively. Your expertise and contributions will be instrumental in the successful implementation and management of SAP projects.,

Posted 4 days ago

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