17 Support Experience Jobs

Role Overview: As a Support Service Manager (SSM) at Adobe, your role is crucial in providing personalized support to our Ultimate Support plan customers. You will ensure clear communication, regular updates, and seamless collaboration with Technical Account Managers (TAMs). Your responsibilities will involve coordinating with both customers and internal Adobe teams to expedite issue resolution and enhance transparency. Additionally, you will be responsible for establishing positive relationships across various internal departments. Key Responsibilities: - Partnering with TAMs to deliver top-notch customer support, starting with smooth onboarding for new Ultimate customers. - Reviewing daily...

Role Overview: You will be responsible for working with Blue Yonder (BY) to implement demand planning and supply planning modules. Your role will involve providing support, managing stakeholders and business users, reporting issues proactively, monitoring applications, and preparing status reports for enhancements and support data. Additionally, you must be willing to work in shifts and possess excellent communication skills. Key Responsibilities: - Implement Blue Yonder modules for demand planning and supply planning - Provide support for Blue Yonder - Manage stakeholders and business users effectively - Proactively report issues and monitor applications - Prepare status reports covering en...

As an Application Support Analyst based in Sydney, your role will involve providing day-to-day support for international trade applications. You will collaborate with the Business Support team to address issues within trade apps and the overall environment. Your key responsibilities will include: - Technical troubleshooting encompassing workflow behavior, system performance, user experience issues, interfaces (batch & real-time), reporting, and overall environment issues. - Responding to queries from interfacing systems (both external and internal) and assisting in resolving data, connectivity, and reconciliation issues. - Timely completion of audit requests (internal and external) and invol...

As an ideal candidate for this position, you should possess the following competencies and experience: Role Overview: You should have a good understanding of IFS processes and the latest version implementation methodology of IFS ERP. Additionally, hands-on experience and knowledge of IFS Cloud, V10, AURENA Technology, and functions are essential. A strong grasp of local financial constraints is also necessary for this role. Key Responsibilities: - Minimum 5-8 years of experience in IFS ERP Finance/Manufacturing/Projects module - Proven relevant experience in IFS ERP as a Functional Consultant - Knowledge of different business domains - Hands-on experience in IFS ERP V10 and relevant experien...

As an Oracle Fusion Finance Functional, you will be working from offshore in the functional track of client engagements. Your responsibilities will include activities such as test script development and execution, training, and application support. You will also interact directly with onshore and business stakeholders when necessary. Your ability to understand business requirements and functional specification documents is crucial. Additionally, you should be willing to work in shifts on a rotational basis and possess strong support experience. Strong oral and written communication skills are a must for this role. Qualifications required: - B.E/B.Tech/MCA/M-Tech/MSc./MBA --- As an Oracle Fus...

Strong proficiency in ABAP programming language. Exp. in at least one or two full-lifecycle implementation projects . Exp. in supporting SAP systems and providing solutions to end-users. Solid understanding of SAP modules like SD, MM, FI, PP. Required Candidate profile SAP HANA and ABAP for HANA development, including CDS views SAP Gateway and OData services for building web services. various interface technologies like RFCs, IDocs, BAPIs, and Web services.

You will be joining as a Sr. Kinaxis Solution Consultant with 6 to 10 years of experience in Bangalore, Chennai, Hyderabad, Cochin, Thiruvananthapuram, Pune. Your primary responsibilities will include: - Implementing and supporting Kinaxis Rapid Response solutions - Administering and supporting S&OP (Sales and Operations Planning) systems - Integrating with SAP ECC and SAP S/4 HANA systems - Collaborating with a global team to provide 24/7 support - Being available to work weekends and off-business hours when necessary Preferred skills for this role include: - Knowledge of Azure Data Factory - Basic understanding of SQL - Previous experience with SAP ECC and SAP S/4 HANA system integration -...

As an MES Developer with 6-8 years of experience (5+ years relevant), you will be responsible for understanding the IT and OT technology landscapes and integration methodologies. Your role will involve designing and developing system layouts and architectures that showcase the integration of assets across Enterprise, Operation, Controls & Automation, and field levels. You should have prior experience as a technical lead on at least one full lifecycle project using Aveva Wonderware MES. Your expertise will include software design, development, implementation, and support on Aveva Wonderware MES, with a focus on Operation, Quality, and Performance modules. Additionally, you will be well-versed...

This requisition is for English language resource - NBC role for OCIP admin team. The Candidate should have degree in any of the streams and should have good command both in written and verbal communication. The candidate should have a minimum experience of upto 3 years in support industry. The candidate should be flexible in working in any shifts. Experience on an Order Management, customer agreements will be an added advantage.

As an Oracle Fusion Finance Functional, you will be responsible for working from offshore in the functional track of client engagements. Your key activities will include developing and executing test scripts, providing training, and offering application support. It will be essential for you to interact directly with onshore teams and business stakeholders, as required. Your role will require you to demonstrate an ability to comprehend business requirements and functional specification documents effectively. Additionally, you should be prepared to work in shifts on a rotational basis. A strong background in support experience is highly valuable for this position. Furthermore, excellent oral a...

NTT DATA is looking for an exceptional, innovative, and passionate individual to join as a SRE - Systems Integration Advisor in Bengaluru, Karnataka, India. If you are seeking to be part of an inclusive, adaptable, and forward-thinking organization, this opportunity is for you. Key Responsibilities for the SRE Role include setting up and managing monitoring tools, dashboards, and alerts, collaborating with development teams to troubleshoot issues, writing SQL queries and scripts, maintaining documentation, and leading knowledge-sharing sessions. The role also involves ensuring system reliability, availability, and performance, leading incident response efforts, conducting root cause analysis...

The Application Support Analyst position in Sydney requires a candidate with 5-10 years of experience in supporting applications such as Windows, MS SQL, JBOSS/Java, Control-M, and MQ. The ideal candidate should possess trade operations functional knowledge and the ability to read code for debugging purposes. This role also demands good analytical and troubleshooting skills, the ability to work under pressure, and excellent communication skills in both oral and written forms. Key qualifications and certifications for this role include: - Good analytical & troubleshooting skills - Ability to work under pressurized environments - Good communication skills (Oral, Verbal & Written) - Set of tech...

As a Subject Matter Expert, you should possess a Bachelor's degree and have accumulated 6 to 8 years of relevant experience in Oracle SCM Cloud Functional (experience in EBS would be beneficial). Your expertise should cover a range of SCM modules, including Inventory, Purchasing, Procurement, Order Management, Costing, Shipping, and Bills of Material. Your background should include hands-on experience with Oracle ERP Implementation and Support, showcasing your delivery expertise. You should be prepared to provide support to multiple customers and work during the hours of 5:30 AM IST to 1:30 PM IST. In this role, you will be responsible for the end-to-end implementation within your area of ex...

As a Finance Consultant, you will be responsible for utilizing your 3-4 years of working experience in the finance department of a manufacturing industry to handle core accounting processes such as AP, AR, Bank/Cash, and Asset accounting. Your expertise will also be required in dealing with internal auditors. To excel in this role, you should hold a graduate/postgraduate degree in Commerce specializing in Accountancy, Finance, or Taxation. Additionally, possessing an S/4 HANA certification would be considered an added advantage. Your soft skills, particularly your communication abilities, should be excellent to effectively interact with stakeholders. In terms of technical skills, you should ...

At PwC, we specialize in providing consulting services for a variety of business applications, focusing on helping clients optimize operational efficiency. As a member of the SAP Customer team, you will specifically work on consulting services for SAP Customer Relationship Management (CRM) applications. Your responsibilities will include analyzing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilization of SAP CRM applications. By working in this area, you will play a crucial role in enabling clients to enhance customer relationship management processes, improve customer satisfaction, and achieve their strategic obj...

As a Technical Support Executive at our company, your primary responsibility will be to take necessary actions in the applications based on requests received from the customer support team. You will play a crucial role in assisting the customer support team by handling customer requests and phone calls, escalating issues to the Manager when required for resolution. Additionally, you will be responsible for managing client content, coordinating with the customer support team and clients" team, and helping manage clients" online tools that are essential for their business operations. Moreover, you will be tasked with preparing and enhancing training manuals, videos, and other content, as well ...

As a SAP BASIS Lead/TSM, you will be required to possess customer-centric skills, strong communication and analytical abilities, a result-driven approach, and collaborative skills. These qualities are crucial for excelling in the role of a BASIS Lead Consultant or Technical Service Manager. It is essential that you meet the following criteria: - Possess 7 to 10 years of experience in SAP implementation projects. - Be committed to working in a continuous night shift from 5:30 PM to 3:30 AM IST. - Have excellent verbal and written communication skills with the ability to communicate clearly and concisely. - Demonstrate a strong executive presence and the ability to interact effectively with Cu...