11 Support Experience Jobs

You will be joining as a Sr. Kinaxis Solution Consultant with 6 to 10 years of experience in Bangalore, Chennai, Hyderabad, Cochin, Thiruvananthapuram, Pune. Your primary responsibilities will include: - Implementing and supporting Kinaxis Rapid Response solutions - Administering and supporting S&OP (Sales and Operations Planning) systems - Integrating with SAP ECC and SAP S/4 HANA systems - Collaborating with a global team to provide 24/7 support - Being available to work weekends and off-business hours when necessary Preferred skills for this role include: - Knowledge of Azure Data Factory - Basic understanding of SQL - Previous experience with SAP ECC and SAP S/4 HANA system integration - Willingness to train team members on Kinaxis Rapid Response Additionally, it would be beneficial if you have experience in consumer product manufacturing or FMCG related industries. Your expertise in Kinaxis, S&OP Planning, and SAP S4 Hana will be crucial in successfully fulfilling the responsibilities of this role.,

As an MES Developer with 6-8 years of experience (5+ years relevant), you will be responsible for understanding the IT and OT technology landscapes and integration methodologies. Your role will involve designing and developing system layouts and architectures that showcase the integration of assets across Enterprise, Operation, Controls & Automation, and field levels. You should have prior experience as a technical lead on at least one full lifecycle project using Aveva Wonderware MES. Your expertise will include software design, development, implementation, and support on Aveva Wonderware MES, with a focus on Operation, Quality, and Performance modules. Additionally, you will be well-versed in MES environment setup, platform readiness, and tools like Aveva WorkTask, Historian, System Platform, and Object integration server. A functional understanding of MES modules, operations, performance, and Quality is essential for this role. Familiarity with standards such as ISA-95, ISA-88, and MESA will be advantageous. You should have experience in Operation excellence and optimization solutions, along with proficiency in Aveva System Platform, Historian, Insight, Intelligence, and Object integration server. Your responsibilities will include mapping functional requirements to MES modules, being an AVEVA Certified Support Provider for Aveva Wonderware MES technology, and managing a team of MES software developers. You will be expected to participate in project execution tasks, possess knowledge of controls and automation technologies, and be able to independently develop project documents like software requirements and functional specifications. Furthermore, your skill set should include proficiency in SQL scripting and Query, as well as experience in dotnet programming. This role requires a comprehensive understanding of Aveva Wonderware MES functionalities and the ability to apply this knowledge effectively in project deliverables.,

This requisition is for English language resource - NBC role for OCIP admin team. The Candidate should have degree in any of the streams and should have good command both in written and verbal communication. The candidate should have a minimum experience of upto 3 years in support industry. The candidate should be flexible in working in any shifts. Experience on an Order Management, customer agreements will be an added advantage.

As an Oracle Fusion Finance Functional, you will be responsible for working from offshore in the functional track of client engagements. Your key activities will include developing and executing test scripts, providing training, and offering application support. It will be essential for you to interact directly with onshore teams and business stakeholders, as required. Your role will require you to demonstrate an ability to comprehend business requirements and functional specification documents effectively. Additionally, you should be prepared to work in shifts on a rotational basis. A strong background in support experience is highly valuable for this position. Furthermore, excellent oral and written communication skills are crucial for this role. You will be expected to communicate effectively with various stakeholders to ensure the successful execution of projects.,

NTT DATA is looking for an exceptional, innovative, and passionate individual to join as a SRE - Systems Integration Advisor in Bengaluru, Karnataka, India. If you are seeking to be part of an inclusive, adaptable, and forward-thinking organization, this opportunity is for you. Key Responsibilities for the SRE Role include setting up and managing monitoring tools, dashboards, and alerts, collaborating with development teams to troubleshoot issues, writing SQL queries and scripts, maintaining documentation, and leading knowledge-sharing sessions. The role also involves ensuring system reliability, availability, and performance, leading incident response efforts, conducting root cause analysis, driving continuous improvement initiatives to reduce MTTR, developing automation tools to reduce toil, incident management, troubleshooting, monitoring, alerting, observability, CI/CD pipeline management, containerization, scripting, and automation. NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, development, implementation, and management of applications, infrastructure, and connectivity. As one of the leading providers of digital and AI infrastructure globally, NTT DATA, as part of the NTT Group, invests over $3.6 billion annually in R&D to support organizations and society in confidently moving into the digital future. Visit www.nttdata.com for more information.,

The Application Support Analyst position in Sydney requires a candidate with 5-10 years of experience in supporting applications such as Windows, MS SQL, JBOSS/Java, Control-M, and MQ. The ideal candidate should possess trade operations functional knowledge and the ability to read code for debugging purposes. This role also demands good analytical and troubleshooting skills, the ability to work under pressure, and excellent communication skills in both oral and written forms. Key qualifications and certifications for this role include: - Good analytical & troubleshooting skills - Ability to work under pressurized environments - Good communication skills (Oral, Verbal & Written) - Set of technical skills mentioned above - Self-driven, proactive team player - Ability to troubleshoot and think creatively to resolve complex problems - Participation in on-call rotation - Knowledge of trade operations, Documentary Collections, Documentary Credit, Trade Finance, and Guarantees Desirable qualifications include relevant certifications, ITIL/production support background, strong interpersonal skills, and familiarity with tools like ServiceNow, AppD, and Splunk. The key responsibilities of this role include: - Providing day-to-day support for international trade applications - Collaborating with the Business Support team to resolve issues within trade apps and the overall environment - Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces, reporting, and environment issues - Responding to queries from interfacing systems and assisting in resolving data, connectivity, and reconciliation issues - Completing audit requests in a timely manner - Participating in trade applications project work and operational readiness - Investigating and developing fixes for bugs or functionality issues - Managing incidents and problems - Ensuring changes deployed into Production are tested and verified - Resolving major incidents in a time-sensitive environment - Monitoring maintenance and capacity - Participating in disaster recovery and improving performance availability and reliability.,

As a Subject Matter Expert, you should possess a Bachelor's degree and have accumulated 6 to 8 years of relevant experience in Oracle SCM Cloud Functional (experience in EBS would be beneficial). Your expertise should cover a range of SCM modules, including Inventory, Purchasing, Procurement, Order Management, Costing, Shipping, and Bills of Material. Your background should include hands-on experience with Oracle ERP Implementation and Support, showcasing your delivery expertise. You should be prepared to provide support to multiple customers and work during the hours of 5:30 AM IST to 1:30 PM IST. In this role, you will be responsible for the end-to-end implementation within your area of expertise, demonstrating a thorough command of the subject matter and product. Preference will be given to candidates with demonstrable consulting capabilities and previous experience in consulting. Effective communication and presentation skills are essential for this role, enabling you to effectively convey complex information and insights to various stakeholders.,

As a Finance Consultant, you will be responsible for utilizing your 3-4 years of working experience in the finance department of a manufacturing industry to handle core accounting processes such as AP, AR, Bank/Cash, and Asset accounting. Your expertise will also be required in dealing with internal auditors. To excel in this role, you should hold a graduate/postgraduate degree in Commerce specializing in Accountancy, Finance, or Taxation. Additionally, possessing an S/4 HANA certification would be considered an added advantage. Your soft skills, particularly your communication abilities, should be excellent to effectively interact with stakeholders. In terms of technical skills, you should demonstrate a good understanding and hands-on experience in various SAP/S/4 HANA modules including AR, AP, Bank, Asset accounting, Cost center, internal orders, Profit center accounting, and Segment accounting. Familiarity with SAP FIORI apps and India Localization related to GST, Withholding tax, TCS will be beneficial. With 3-4 years of SAP implementation experience and India Localization exposure, you will be expected to have implemented S/4 HANA version 1809 or higher. Your role will involve E2E implementation and support experience, including conducting workshops with business users, Fit to Standard analysis, cut over, data migration, and integration with other modules like MM, SD, PP. Experience in interface with third-party applications, running business processes using FIORI Apps, and FIORI Apps activation will be advantageous in this position.,

At PwC, we specialize in providing consulting services for a variety of business applications, focusing on helping clients optimize operational efficiency. As a member of the SAP Customer team, you will specifically work on consulting services for SAP Customer Relationship Management (CRM) applications. Your responsibilities will include analyzing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilization of SAP CRM applications. By working in this area, you will play a crucial role in enabling clients to enhance customer relationship management processes, improve customer satisfaction, and achieve their strategic objectives. In this role, you will have the opportunity to build meaningful client connections, manage and inspire others, and navigate complex situations to deepen your technical expertise and awareness of strengths. Anticipating the needs of your teams and clients, delivering quality work, and embracing ambiguity are essential aspects of this position. You are encouraged to ask questions, seek growth opportunities, and use moments of uncertainty to further develop your skills and knowledge. Key Skills and Requirements: - Respond effectively to diverse perspectives, needs, and feelings of others. - Utilize a broad range of tools, methodologies, and techniques to generate new ideas and solve problems. - Employ critical thinking to break down complex concepts. - Understand the broader objectives of your project or role and how your work contributes to the overall strategy. - Develop a deeper understanding of the business context and its evolving nature. - Use reflection to enhance self-awareness, strengthen strengths, and address areas of development. - Interpret data to derive insights and make recommendations. - Adhere to professional and technical standards, the firm's code of conduct, and independence requirements. Job Summary: Joining our Managed Services team will allow you to collaborate with various teams to assist clients in implementing and operating new capabilities, achieving operational efficiencies, and leveraging technology effectively. As part of the Application Evolution Services team, you will help organizations optimize their enterprise applications, driving transformation and innovation to enhance business performance. By managing and maintaining application ecosystems, you will support clients in maximizing the value of their SAP investment across multiple business functions. Minimum Qualifications: - Degree in BE/BTech/ME/MTech/MBA - Field of study in any Engineering or Management specialization - Minimum of 6-10 years of experience - SAP Certification on SD Module and S/4 HANA Sales Preferred Knowledge/Skills: - Demonstrated expertise as an individual contributor and team member with a focus on deep expertise, continuous execution, throughput, and quality. - Extensive experience in SAP SD module and Logistics, including support, operations, and implementation projects. - Excellent communication, analytical, and interpersonal skills. - Ability to work in 2nd shift. - Critical thinking skills and problem-solving abilities. - Adherence to SLAs and experience in incident, change, and problem management. - Knowledge of business processes related to sales, finance, supply chain, manufacturing, and human capital. Strong Knowledge In: - Hands-on experience in the SD module & Logistics, particularly in S/4 HANA. - Expertise in business processes such as Make To Order, Make To Stock, Consignment, Third Party Sales, etc. - Configuration and definition in the SD module, including Order Management, Pricing techniques, Delivery, Shipment, Billing, etc. - Understanding of Contract & Sales Order Processing, Delivery Execution, Invoicing, pricing procedures, taxes, etc. Preferred Skills: - SAP Certification on SD Module and S/4 HANA Sales. - Integration experience with SAP Transportation Management (TM). - Understanding of integration with other modules like FI/CO, MM, PS, HR, TM. - Exposure to interfaces like ALE/IDOC or EDI/IDOC, with some technical knowledge. - Hands-on experience with tools like ServiceNow, Solution Manager, Jira, HP4, MQC, LSMW, etc.,

As a Technical Support Executive at our company, your primary responsibility will be to take necessary actions in the applications based on requests received from the customer support team. You will play a crucial role in assisting the customer support team by handling customer requests and phone calls, escalating issues to the Manager when required for resolution. Additionally, you will be responsible for managing client content, coordinating with the customer support team and clients" team, and helping manage clients" online tools that are essential for their business operations. Moreover, you will be tasked with preparing and enhancing training manuals, videos, and other content, as well as setting up meetings or webinars and providing support to attendees and speakers. Your role will also involve scheduling and conducting online demos to introduce clients" tools to end users, requiring you to learn new products and platforms to effectively assist users with their queries. To qualify for this position, you should hold a Diploma or Bachelor's degree with a minimum of 2 years of industry experience in Technical Support. Ideal candidates will have a passion for technical support operations, with at least 2+ years of hands-on experience preferred. Proficiency in technical service functionality in a call center environment and experience in digital and social marketing will be advantageous. Previous experience in serving and supporting educational or financial services customers is also preferred. In terms of skills, you should be self-motivated and capable of working independently. Effective communication skills, both oral and written, are essential, along with excellent writing skills. Proficiency in English (Upper-Intermediate level minimum) is required, while knowledge of Spanish is considered a plus. Strong attention to detail, proficiency in Microsoft Office Suite and G-Suite, and the ability to conduct presentations via technology platforms like Zoom and Skype are necessary for this role. As a professional Technical Support Executive, you should possess excellent interpersonal and organizational skills, with the ability to think on your feet and adapt quickly to changing work environments. Experience in handling customer complaints, conflict resolution, and problem-solving is crucial, as well as the ability to multitask and provide exceptional service and support. You should be willing and able to take on ad hoc duties or other assignments as required.,

As a SAP BASIS Lead/TSM, you will be required to possess customer-centric skills, strong communication and analytical abilities, a result-driven approach, and collaborative skills. These qualities are crucial for excelling in the role of a BASIS Lead Consultant or Technical Service Manager. It is essential that you meet the following criteria: - Possess 7 to 10 years of experience in SAP implementation projects. - Be committed to working in a continuous night shift from 5:30 PM to 3:30 AM IST. - Have excellent verbal and written communication skills with the ability to communicate clearly and concisely. - Demonstrate a strong executive presence and the ability to interact effectively with Customer Top Management. - Exhibit a proven ability to transfer knowledge and stay updated on current trends and technical advancements. - Showcase excellent presentation skills, including creating RCAs, Landscape Reviews, Monthly service reports, etc. - Demonstrate outstanding analytical and problem-solving skills. - Have a robust Basis implementation experience with SAP products such as ECC on HANA, S/4 HANA, BW, BO, PI/PO, Fiori, Gateway, Web dispatcher, etc. - Possess a minimum of 2 end-to-end implementation experiences. - Knowledge and experience in SAP sizing is advantageous. - Have experience in SSO configuration and support. - Hands-on experience in performing version upgrades and migrations of both applications and databases is a must. - Experience in data center migration is advantageous. - Strong experience in applying SAP notes, support packs, performing EHP upgrades, and kernel upgrades. - Expertise in performance tuning across the SAP product range. - Strong installation and upgrade experience in at least two databases, including MSSQL, Oracle, Sybase, and DB2. - Experience with Windows, Linux, and Unix operating systems. - General backup and restore experience across various databases. - Strong experience in client copies, system copies, and refreshes. - Solution Manager experience is advantageous. - Ability to work effectively as a team player. - Knowledge of Cloud technologies such as BTP, Integration Suite, Cloud Connector, etc. In this role, you will play a critical part in maintaining and optimizing SAP systems, ensuring their efficiency and reliability to meet business requirements effectively. Your expertise and contributions will be instrumental in the successful implementation and management of SAP projects.,