Customer Success Associate Melimu Edutech Pvt. Ltd.

2.0 - 5.0 years

3 - 4 Lacs

noida

Work from Office

Key Responsibilities: Customer Relationship Management Support the Customer Success Manager in managing assigned customer accounts and maintaining ongoing engagement. Assist with customer onboarding, product training sessions, and adoption initiatives. Serve as an additional point of contact for customer queries and ensure timely resolution. Billing, Renewals & Collections Ensure timely creation and delivery of invoices to customers. Take ownership of collections initiatives to follow up and close outstanding payments . Coordinate contract renewals , ensuring timely triage and communication with customers and internal stakeholders. Prepare and manage change request billings , contract addend...

Posted 1 day ago

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Associate Client Account Manager E2M

2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

The Client Account Manager at E2M is a crucial role that requires a highly dynamic, experienced, and enthusiastic professional to join our energetic team. As a Client Account Manager, you will be responsible for overseeing client accounts in a growing agency environment. Your primary duties will include being the main point of contact for E2M clients, ensuring they receive value from our services, and maintaining exceptional customer experience. In this role, it is essential to be a customer advocate by capturing feedback and reporting requests to the Project Management and Development team. Efficient time management is key to focusing on essential activities that ensure customer satisfactio...

Posted 2 months ago

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